Mtisunge Kalua

Mtisunge Kalua Maere is an experienced banker, with more than 7 years experience in supervisory positions. She is a service and customer oriented person, focused and able to achieve the set goals due to positive thinking and hard working. Good at working with others as well as being able to meet deadlines. She has good communication, interpersonal skills. Able to learn and adapt fast. Can work under little to no supervision.

TEAM LEADER Cash / ATMs MANAGEMENT at National Bank – Operations Division (2021-05 – Present)

Supervising a team of cash and atm officers on daily ATM and cash management operations.

• Liaising with Central Bank and National Bank branches on cash management
• Managed quality assurance program including on site evaluations, internal audits and customer surveys for all National bank ATMs
• Coordinated daily cash reconciliation in high-volume location
• Working hand in hand with IT department in resolving errors and faults of the ATMs
• Worked with Outsourced ATM management teams, ie G4S and Jibs Securities

Cash And ATMs officer at National Bank – Operations Division (2014-10 – 2021-04)

• Liaising with Central Bank and National Bank branches on cash management
• Managed quality assurance program including on site evaluations, internal audits and customer surveys for all National bank ATMs
• Supervise and assigned tasks to cleaners, Logistics cash runs in providing excellent Cash/ ATM Management
• Coordinated daily cash reconciliation in high-volume location
• Visit ATMs on daily basis making sure there is enough money and that the ATMs are working properly
• Working hand in hand with IT department in resolving errors and faults of the ATMs
• Balancing of ATMS at least 3 times a week team leader at National Bank – Kanengo Agency (2013-01 – 2014-10)
• Liaising with Regional Branch on cash flow for the agency
• Assigned job roles and oversaw performance of employees
• Motivated, trained and disciplined employees to meet performance benchmarks
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
• Set schedule for tellers and customer service representatives
• Managed maintenance of facility and grounds
• Conducted evaluations for employees, including Score Cards, Clock in, etc.
• Collaborated with compliance department to eliminate procedural errors and margin breaks team leader at National Bank - Kamuzu International Airport Agency (2012-01 – 2012-12)
• Supervised employees on processing exchange and foreign currency
• Motivated, trained and disciplined employees to meet performance benchmarks
• Liaising with Regional Branch on cash flow for the agency
• Assigned job roles and oversaw performance of employees
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
• Set schedule for tellers and customer service representatives
• Managed maintenance of facility and grounds
• Conducted evaluations for employees, including Score Cards, Clock in, etc.
• Collaborated with compliance department to eliminate procedural errors and margin breaks

Premium Banking Officer at National Bank – Capital City (2009-01 – 2011-12)

• Assisted Premium Banking Customers with services such as loan applications, cash deposits and withdraws, foreign exchange transactions, etc.
• Worked hand in hand with head office to resolve problems, improve operations and provide exceptional customer service
• Managed quality assurance program including on site evaluations, internal audits and customer surveys

MBA in Masters in Business Administration And Management – Jiangsu University, Zhenjiang, Jiangsu, China (2018-09)

Bachelor of Science in Business Information Systems – University of Malawi, Blantyre, The Polytechnic