Mychelle Yancey

Certified Medical Assistant with 8+ years of combined healthcare, front-office, and patient-care experience, including medical reception, clinical support, scheduling, insurance verification, specimen collection, vital signs, patient room preparation, and physician support. Experienced working across front office and clinical workflows and cross-trained in outreach/community-facing functions. Hands-on experience with AthenaHealth/EMR workflows, patient scheduling, medical records, and HIPAA-compliant communication.

Known for strong patient service, attention to detail, and the ability to move efficiently between administrative and clinical responsibilities.

Medical Receptionist / Medical Assistant at Bluebird Kids Health (2025-06 – Present)

• Support both front-office and clinical workflows in a pediatric healthcare setting, including patient scheduling, appointment confirmations, insurance verification, and patient-facing communication.
• Perform clinical support duties including vital signs, injections, patient room preparation, and documentation in the medical record.
• Coordinate immunization records, including transferring out-of-state vaccination records into Florida records and maintaining accurate patient information.
• Work across administrative and clinical functions to help maintain an efficient patient flow and positive patient experience.
• Cross-trained in outreach/community-facing activities and collaborate effectively across teams.

Medical Assistant / Front Desk at Ascension (2022-11 – 2025-06)

• Managed front-desk and clinical support responsibilities, including high-volume telephone communication, patient scheduling, and appointment coordination.
• Obtained and documented vital signs and A1C results while supporting clinical staff with patient care workflows.
• Coordinated prescription requests with pharmacies and communicated with patients regarding routine needs.
• Maintained a patient-focused, professional front-office experience while balancing administrative and clinical priorities.

Receptionist / Medical Assistant at CareSpot Urgent Care (2021-04 – 2022-11)

• Supported urgent-care front desk and clinical operations, including patient scheduling, telephone support, and physician assistance.
• Collected and processed urine specimens and supported drug-testing procedures, including hair testing.
• Assisted providers with patient procedures, including Pap smear support, while maintaining appropriate patient privacy and infection-control practices.

Certified Medication Technician / Caregiver at Brookdale Senior Living (2021-03 – 2021-12)

• Administered medications within scope of role and supported residents with activities of daily living, including bathing and feeding.
• Maintained a safe, respectful environment and assisted with activities designed to support resident engagement and quality of life.

Customer Service Representative / Telesales at GC Services / American Express Collections (2019-04 – 2020-04)

• Handled inbound customer calls, resolved account concerns, and provided appropriate solutions within client guidelines.
• Maintained professional communication in challenging situations while meeting service and performance expectations.

Medical Assistant at St. Vincent's Digestive Disease Consultants (2018-07 – 2018-12)

• Scheduled patients, verified insurance and procedures, and supported medical billing and coding workflows.
• Provided administrative and clinical support to help keep patient visits organized and efficient.

Medical Assistant Extern at Doc Tony Northside Clinic (2018-05 – 2018-07)

• Greeted and roomed patients; obtained and documented vital signs, height, and weight.
• Scheduled and rescheduled appointments, verified insurance eligibility, contacted outside providers for records, and supported scanning and filing of medical records.

Diploma in Medical Assisting – Virginia College (2018-07)