Myeisha Hargrove

Compassionate, dependable direct care professional with 3+ years of hands-on experience supporting patients and clients with activities of daily living, medication reminders, and individualized care plans. Skilled in care documentation, crisis intervention, and clear communication with care teams and families. Seeking to bring proven clinical support and patient-care experience to a role at Children's Mercy.

Customer Service Representative at Liveops (2025-07 – 2026-02)

• Handled inbound and outbound calls, assisting customers with account issues, inquiries, and service support
• Resolved customer complaints efficiently while maintaining professionalism and empathy
• Documented all customer interactions clearly and accurately in the system
• Managed high call volumes while consistently meeting performance metrics for call time, resolution rate, and customer satisfaction
• Worked independently in a remote environment while maintaining strong productivity and reliability

Personal Care Assistant (PCA) at Home Instead (2024-03 – 2025-06)

• Assisted clients with daily living activities, including bathing, dressing, grooming, and toileting
• Provided mobility support, including transfers, walking, and use of assistive devices
• Monitored and reported changes in clients' physical or emotional condition to the care team
• Administered medication reminders as directed by healthcare professionals
• Assisted with meal preparation, feeding, and light housekeeping duties
• Helped clients with errands, grocery shopping, and transportation to medical appointments
• Followed individualized care plans while ensuring clients' dignity, privacy, and respect

Direct Support Professional at TNC (2022-01 – 2024-03)

• Assisted individuals with developmental and physical disabilities in daily living activities, including bathing, dressing, grooming, and meal preparation
• Implemented individualized care plans and specific support strategies to promote client independence
• Monitored and documented clients' behaviors, progress, and any changes in condition
• Assisted with medication reminders and maintained accurate documentation
• Used positive behavior support techniques to manage challenging behaviors
• Helped clients participate in community activities, appointments, and social interactions
• Communicated effectively with team members, supervisors, and families while upholding clients' rights, dignity, and privacy

High School Diploma – Raytown South Sr. High School (2021-05)