Mykia Cooper

Dedicated and customer-focused Remote Customer Service Representative with experience supporting customers, addressing concerns, and providing professional assistance in a fast-paced environment. Strong communication, problem-solving, and organizational skills with the ability to work independently and maintain a positive customer experience.

Remote Customer Service Representative at Alorica (2022-03 – 2025-01)

• Provided professional and courteous customer service while assisting customers with questions and concerns.
• Communicated clearly with customers by phone and other available support channels.
• Identified customer needs and worked toward timely and effective resolutions.
• Maintained accurate customer information and documented interactions as required.
• Followed company policies, procedures, and customer service standards.
• Managed multiple customer requests while maintaining professionalism and attention to detail.
• Worked independently in a remote environment while meeting productivity and quality expectations.
• Collaborated with team members and supervisors when additional assistance or escalation was needed.

High School Diploma – Cornerstone Correspondence School (2020-01 – 2020-03)