Mysha Johnson

Compassionate, organized, and detail-oriented professional with 5+ years of experience in government operations, case management, legal administration, nonprofit services, customer support, and confidential records management. Experienced in working with individuals from diverse backgrounds, gathering and documenting information, maintaining accurate case records, resolving concerns, and following policies and procedures. Strong ability to assess client needs, communicate effectively, maintain confidentiality, manage competing priorities, and provide professional and respectful service.

Experienced with electronic case-management systems, databases, Microsoft Office, Google Workspace, Adobe Acrobat, and electronic records. Brings a dependable, service-focused approach to supporting clients and connecting them with appropriate resources and services.

Child Support Specialist II - Government Agency

(2024-11)

• Provided professional support to individuals involved in government-administered services and maintained accurate case information.
• Reviewed case records and documentation to identify relevant information, discrepancies, and outstanding requirements.
• Used electronic case-management and information systems to research records, update case information, and document case activity.
• Communicated professionally with individuals, agencies, coworkers, and other stakeholders regarding case-related matters.
• Gathered information from multiple sources to support case resolution and determine appropriate next steps.
• Maintained confidential records and exercised discretion when handling sensitive personal and case information.
• Documented communications, actions, and case developments accurately and in accordance with established procedures.
• Managed multiple cases, deadlines, and assignments while maintaining accuracy and timely follow-up.
• Applied policies, procedures, and established guidelines when addressing case-related questions and issues.
• Used sound judgment when determining whether matters could be addressed administratively or required additional review.
• Maintained a professional, respectful, and service-oriented approach when working with individuals experiencing complex circumstances.

Office Manager - Nonprofit Organization - Bethesda, MD

(2023-10 - 2024-11)

• Managed daily administrative operations while providing support to staff, clients, leadership, and external stakeholders.
• Served as a primary point of contact and responded to questions, concerns, requests, and follow-up needs.
• Assisted individuals with obtaining information and directed questions or concerns to the appropriate person or resource.
• Maintained confidential client, employee, organizational, and administrative records.
• Prepared correspondence, reports, spreadsheets, presentations, and other documents using Microsoft Office and Google Workspace.
• Organized digital and paper files to ensure information could be located efficiently and maintained securely.
• Managed multiple assignments, deadlines, meetings, and administrative priorities in a fast-paced environment.
• Supervised and supported employees and volunteers, delegated assignments, and provided guidance as needed.
• Facilitated communication among staff, leadership, clients, and outside organizations.
• Identified administrative issues and worked with appropriate individuals to resolve concerns or determine when escalation was necessary.
• Supported a professional and welcoming environment for individuals from diverse backgrounds.

Pre-Judgment Clerk / Legal Administrative Support - Mann Bracken / Law Firm Environment

• Provided administrative and case support involving confidential client and legal information.
• Reviewed, organized, and maintained case documentation and electronic records.
• Entered and updated case information while ensuring records were accurate and complete.
• Assisted with correspondence, case preparation, document management, and administrative follow-up.
• Communicated professionally with clients and other parties regarding case-related information and administrative requirements.
• Maintained confidentiality when handling sensitive legal and personal information.
• Managed time-sensitive assignments and competing administrative responsibilities.
• Followed established procedures for organizing and maintaining legal records.

Transportation Security Administration (TSA) - Transportation Security Administration

• Worked in a highly regulated government environment requiring adherence to established policies, procedures, and security requirements.
• Provided professional service to individuals from diverse backgrounds in a fast-paced public environment.
• Protected sensitive information and maintained accurate documentation and records.
• Exercised sound judgment when responding to questions, concerns, and situations requiring adherence to established procedures.
• Demonstrated professionalism, accountability, reliability, and attention to detail.
• Worked effectively as part of a team while maintaining individual responsibility for assigned duties.

Data Entry / Enrollment Technician - Blue Cross Blue Shield

• Processed confidential customer and enrollment information with a strong focus on accuracy.
• Entered, reviewed, and updated information in electronic systems.
• Identified discrepancies and corrected information according to established procedures.
• Maintained organized electronic records and supported enrollment-related administrative processes.
• Responded to inquiries and provided professional assistance regarding enrollment information.
• Met productivity, accuracy, and quality requirements in a deadline-driven environment.

Bachelor's Degree - Legal Studies / Psychology - University of Maryland Global Campus

Associate Degree - Paralegal / Legal Assistant - Parks College