IT Support Specialist Level II Navy Federal Credit Union, Vienna, VA 01/21 - 07/23
Level I Tech Support Rep Kreative Technologies, Fairfax, VA 01/19 - 01/21
- Managed high levels of call flow and responded to technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
Account Manager Monument Home Care, Fairfax, VA 03/17 - 12/18
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Patient Discharge Account Manager INOVA, Fairfax, VA 03/12 - 02/17
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes. Restaurant Manager
Guapos Restaurant, Shirlington, Virginia 05/10 - 03/12
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Account Executive Corporate Executive Board, Arlington , VA 09/07 - 04/10
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
