Simo Sbihi

Detail-oriented, organized and meticulous. I works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to my team and the organizations success.

IT Support Specialist Level II Navy Federal Credit Union, Vienna, VA  01/21 - 07/23

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Collaborated with vendors to locate replacement components and resolve advanced problems. 
• Connected to computer of client using remote link to install new programs and applications.

• Provided feedback to product development and engineering teams on customer needs and issues for enhancements. 

• Managed high levels of call flow and responded to technical support needs.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. 
• Used ticketing systems to manage and process support actions and requests. 
• Translated complex technical issues into digestible language for non-technical users. 

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. 
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.

• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes. 

Patient Discharge Account Manager INOVA, Fairfax, VA 03/12 - 02/17

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. 
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.

• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes. Restaurant Manager 

• Carefully interviewed, selected, trained, and supervised staff.

• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. 

• Built and strengthened relationships with new and existing accounts to drive revenue growth. 
• Strengthened customer relationships with proactive and collaborative approach to managing needs.

• Resolved issues promptly to drive satisfaction and enhance customer service. 
• Leveraged marketing channels and sales strategies to develop pipeline and increase profitability. 

GEORGE WASHINGTON UNIVERSITY WASHINGTON DC — DEGREE, YEAR

Fluent in English and Arabic, CompTIA A+ Certified