Nabila Raza

Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues.

Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic's START with Heart model.

Patient Support Specialist - Cleveland Clinic Martin Health - Stuart, FL

(2021-06)

Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues.

Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic's START with Heart model.

• Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
• Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
• Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.

Rehab Administrative Coordinator/Registration Representative - Houston Healthcare - Warner Robins, GA

(2008-08 - 2021-05)

Obtaining correct demographic and insurance information with courtesy, accuracy, and professionalism for outpatient Physical, Occupational and Speech Therapy. Collecting patient's co-payments, Deductibles, and or coinsurances, posting payments to the patient's account. Attending incoming calls, verifying patient's Insurance and benefits, scanning patients picture ID, Insurance cards, patient's orders from physician, and checking-in/ Checking-out Patients, obtaining authorization and referral information from our authorization department.

Meditech 6.0, Microsoft outlook, Schedule Maximizer, Patientco, Nthrive for insurance verification.

Patient Access Representative - Emory-Adventist Hospital - Smyrna, GA

(2007-07 - 2007-09)

Customer Service, ER Registration, checking-in patients, verifying and updating patient's demographic information & medical insurance, scanning patient's IDs/insurance cards in computer system as a patients record, changing patient's admission status per ER physician's orders, checking-in patients coming in for diagnostic test or procedures, scanning patients RX, physician orders, and making sure we have a prior authorization from ordering physician/insurance, & collecting co-pay for procedure or diagnostic test.

Patient Financial Service Representative - Memorial Healthcare System - Miramar, FL

(2003-12 - 2007-03)

Customer Service, Co-pay/deductibles collections, Inbounds/Outbound calls, Obtaining Patient demographic information, ensuring accurate registration, insurance verification, pre-authorizations, and processing payments.

Unit Secretary - Memorial Hospital West - Pembroke Pines, FL

(2003-08 - 2006-06)

Performing clerical and receptionist functions including computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and maintaining patient charts, transcribing physician orders in an accurate and timely manner, and acting as the central communication source on the nursing unit.

Front Desk Associate - Melvin Ross, MD - Pembroke Pines, FL

(2000-08 - 2001-06)

check-In/check-out patients, scheduling follow-up/diagnostic testing and specialist's appointments for patients, posting charges, verification of all insurance, obtaining referral authorizations, Input demographic patient information in the computer system, & updating and preparing new/existing patient's charts.

Medical Secretary - Florida Institute For Cardiovascular Care I - Hollywood, FL

(1997-01 - 1998-06)

Front desk, Billing, scheduling Cardiac Cath &PTCA's, filing, posting charges, collecting/processing payments, knowledge of billing and reimbursement policies for all payers including Medicare, Medicaid and third-party payers. Knowledge of electronic billing process and electronic claims follow up procedures specific to physician office, preparing charts for new patient/follow-up patients, verifying all private insurances and HMO's/PPO'S, Medicare/Medicaid, obtaining referral/authorizations for outpatient and diagnostic test, filling in for medical assistant when needed.

Certificate - Medical Secretary - Sheridan Vocational Technical Center (1990-01 - 1991-01)