Patient Support General Operations - Optum - Remote
(2023-06)
- Coordinated with medical staff to facilitate patient care, including handling referrals and follow-up appointments.
- Provided clear and empathetic communication to patients, addressing concerns and explaining procedures.
- Maintain meticulous patient records using IDX systems, ensuring data accuracy and accessibility for improved continuity of care
- Managed inbound and outbound calls and emails, addressing patient concerns and scheduling virtual appointments with efficiency and professionalism.
- Processed electronic insurance claims and payments, resolving billing issues and discrepancies with a 98% accuracy rate.
- Streamline virtual care delivery by coordinating with healthcare providers, managing referrals, and ensuring timely follow-ups for enhanced patient outcomes
Pharmacy Technician - Walmart Pharmacy - Royse City, TX
(2022-05 - 2023-10)
- Count, measure and compound prescriptions, applying labels and verifying accuracy with Pharmacist prior to dispensing.
- Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns.
- Assist Pharmacists in filling prescriptions each day by locating and dispensing orders precisely and efficiently.
- Calculate drug dosages and prepare prescription labels for Pharmacist approval.
- Closely monitor inventory levels and outdated products; improved filing system to ensure inventory record accuracy, using Microsoft Excel.
Pharmacy Technician - CVS Pharmacy - Murphy, TX
(2021-09 - 2022-04)
- Supporting the Pharmacist with the Covid testing.
- Receiving and verifying the accuracy and authenticity of prescriptions.
- Supporting the Pharmacist in the daily operation of the pharmacy.
- Engaging with customers and greeting them with assistance on products and services.
- Reaching out to doctors for refills, and patients regarding their prescriptions.
- Working on third party rejection claims by correcting and resubmitting to the insurance provider.
Pharmacy Technician - CVS Pharmacy - Hicksville, NY
(2021-05 - 2021-09)
- Supporting the Pharmacist in the daily operation of the pharmacy.
- Receiving and verifying the accuracy and authenticity of prescriptions.
- Engaging with customers and greeting them with assistance on products and services.
- Reaching out to doctors for refills, and patients regarding their prescriptions.
- Working on third party rejection claims by correcting and resubmitting to the insurance provider.
Pharmacy Technician - Walgreens Pharmacy - North Bellmore, NY
(2019-11 - 2021-04)
- Performs duties as assigned by pharmacy manager including entering patient and drug information, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying drug is correct, and checking for possible interactions.
- Making sure the workflow is accurate.
- Engaging with customers and greeting them with assistance on products and services.
- Reaching out to doctors for refills, and patients regarding their prescriptions.
- Working on third party rejection claims by correcting and resubmitting to the insurance provider.
Medication Technician - The New Homestead Home Care Hospital Facility - Kew Gardens, NY
(2016-08 - 2019-07)
- Counts medications and administering medications to patients.
- Working with a computerized system checking list of patients who have taken medications and filling new orders of medications.
- Working with doctors regarding patients follow up and medications.
- Following medical administration records and administers.
Pharmacy Technician - Community Care RX - Flushing, NY
(2015-02 - 2016-06)
- Counts pills according to the prescription. Package and label prescription.
- Take in written prescriptions and process the medication for pharmacists to verify.
- Respond to patient queries and direct them to pharmacists for clarification on issues concerning drug information.
- Maintain drug inventory and place drug orders.
- Maintain patient profiles and records of all medications given.
- Keep the work environment and equipment clean.
Pharmacy Technician - Script City Pharmacy - Flushing, NY
(2010-09 - 2014-12)
- Counts pills according to the prescription. Package and label prescription.
- Take in written prescriptions and process the medication for pharmacists to verify.
- Respond to patient queries and direct them to pharmacists for clarification on issues concerning drug information.
- Maintain drug inventory and place drug orders.
- Maintain patient profiles and records of all medications given.
- Keep the work environment and equipment clean.
Cashier - Walgreens Pharmacy - Flushing, NY
(2009-09 - 2010-09)
- Greet customers as they arrive at the store and provide them with information about products and service.
- Respond to customers' complaints and resolve their issues.
- Take payment in exchange for items sold.
- Identify prices of goods using a scanner.
- Enter transactions in the cash register and provide customers with the total bill.
- Count money at the end of each shift.
- Processes exchanged and refunds.
- Processes credit card and check payments.
- Opens and closes tills.
- Train other staff members to work as cashiers.
- Keep the work area clean.
