Nadja Zdravkovic

I am a hardworking, friendly, and reliable employee who always approaches tasks with a positive attitude. I have previous experience working in fine-dining and club environments, where I learned to manage multiple responsibilities, communicate effectively with guests and staff, and handle busy situations calmly. I pay attention to details, including special requests and allergies, and I always strive to provide excellent customer service with a smile.

My experience and dedication make me a strong team player who can adapt and thrive in any environment and is eager to contribute to a positive guest experience and be part of a team in a dynamic and welcoming environment.

Barista / Coffee Shop Server at Kafeterija (2025-10 – Present)

• Prepared espresso-based drinks (lattes, cappuccinos, americanos) and maintained high-quality coffee standards.
• Prepared fresh smoothies, acai bowls, and cold-pressed style drinks according to seasonal menu items.
• Assisted in food preparation including pastries, cakes, and baked goods plating and serving.
• Styled and created supported seasonal menu items and daily specials, adapting quickly to new recipes and product changes.
• Operated POS system, handled cash and card payments accurately, and processed customer orders efficiently.
• Maintained cleanliness and organization of coffee bar, pastry display, and prep areas following hygiene standards.
• Refilled ingredients, pastries, syrups, and packaging supplies during service.
• Provided friendly customer service in a fast-paced café environment with high daily traffic.
• Worked closely with kitchen and bar team to ensure smooth workflow and fast order delivery.
• Assisted in opening and closing duties including cleaning, stocking, and preparation for next shift.

Server / Host at Hyannis Yacht Club (2025-06 – 2025-10)

• Politely and with a smile took food and drink orders from guests.
• Worked with checks, cash, cards, gift cards, and member charging.
• Delivered drinks, sold wine, refilled waters, and made sure that the guests have everything they need.
• Easily recommended dishes based on guest preferences because I knew the menu very well, including ingredients and dietary details.
• Worked on events such as weddings, funerals, and club functions (dock parties, trivia nights, 4th of july party).
• Helped support staff with clearing and resetting tables.
• Experienced in very busy, fastpaced service environments.
• Warmly greeted guests with a smile and helped seat members and visitors.
• Answered phone calls, booked reservations, and provided information about the club, events, and membership.
• Managed reservations through ipad (with the PS system) and on paper, handled waitlists, and coordinated with servers.
• Checked in guests for events (book club, presentations) and helped ensure smooth seating during busy nights.
• Printed and Entered daily lunch and dinner specials into the POS system, updated menus.
• Opened the gift shop, sold merchandise and gift cards.
• Explained club updates, monthly newsletters, and assisted with member inquiries.
• Assisted on the floor during busy events whenever needed.
• Maintained a clean and organized host stand and entrance area.

Counter / Gift Shop at Spanky's Clam Shack and Seaside Saloon (2025-07 – 2025-10)

• Took food and drink orders directly at the counter from guests.
• Handled cash, credit cards.
• Prepared and packaged orders for dine-in, take-out, and delivery.
• Managed cash register, processed payments, and handled POS transactions.
• Made coffee and served specialty drinks, assisted kitchen staff during busy hours by restocking supplies and keeping the counter clean.
• Provided friendly customer service with a smile, answering questions about the menu and specials and local attractions.
• Ensured smooth flow of orders during high-traffic times, maintaining speed and accuracy.
• Greeted customers and assisted them in purchasing merchandise and gift cards.
• Opened, closed, and maintained the gift shop area, keeping it clean and organized.
• Explained available products and promotions to customers.
• Helped guests with general questions about the restaurant and local area.

Server at Tropicana Beach Bar (2023-06 – 2024-10)

• Worked as a server in a high-volume beach bar, taking food and beverage orders and ensuring fast, accurate service.
• Operated as a cashier (POS system) handling cash and card transactions.
• Assisted behind the bar with drink preparation (cocktails, frozen drinks, specialty drinks) and beverage service during busy shifts.
• Communicated with kitchen and bar staff to ensure smooth order flow and guest satisfaction.
• Maintained cleanliness of tables, bar area, and service stations.
• Handled peak-season rushes while maintaining friendly and professional customer service.

Engineering management – Faculty of Technical Sciences (2029)