NaKayla Shumate

Payroll and HR Operations professional with 10+ years of experience managing multi-state payroll operations, employee support processes, compliance requirements, and business operations. Experienced supporting workforces ranging from 250 to 900 employees across multiple states while maintaining accuracy, confidentiality, and regulatory compliance. Skilled in payroll administration, onboarding support, employee records, timekeeping, benefits support, process improvement, and cross-functional collaboration.

Known for solving complex problems, quickly learning new processes, and serving as a trusted resource for employees and leadership.

Senior Manager, Payroll Operations at Way To Go Merchandising and Staffing, LLC (2016-03 – Present)

• Manage end-to-end payroll operations for a multi-state workforce ranging from 250 to 900 employees, ensuring accurate and timely processing.
• Process payroll across multiple states while maintaining compliance with state and federal wage regulations, including complex requirements for travel pay, reimbursements, and employee compensation.
• Serve as the primary payroll resource for employees and leadership, resolving payroll questions and issues related to wages, deductions, timekeeping, reimbursements, and payment concerns.
• Support HR functions including new hire paperwork, onboarding processes, employee file maintenance, employment verifications, and employee record management.
• Assist employees with payroll, timekeeping, and benefits-related questions while providing clear guidance and support.
• Maintain confidential employee information including tax documents, child support orders, payroll records, and employment documentation through ADP TotalSource.
• Review and analyze payroll data, timesheets, bonuses, travel time, reimbursements, and deductions to ensure accuracy and compliance.
• Identify payroll discrepancies and develop solutions by researching regulations, reviewing documentation, and collaborating with leadership.
• Create and maintain payroll and operational procedures to improve consistency, accuracy, and efficiency.
• Support audits by compiling, reviewing, and validating payroll, employee, and financial documentation.
• Collaborate with leadership, recruiting, marketing, and operations teams to improve processes and support company initiatives.
• Participate in operational decision-making by providing recommendations based on payroll knowledge, employee needs, and field experience.
• Lead People Operations meetings by creating agendas, facilitating discussions, documenting decisions, and tracking follow-up items.
• Administer employee payment solutions including Comdata and Skylight (Netspend) card programs.
• Utilize Microsoft Office, ADP TotalSource, and internal systems to create reports, analyze data, and improve operational workflows.
• Manage equipment tracking processes and payroll deductions related to company assets.
• Support operational planning through cost analysis for projects, including travel, lodging, and equipment expenses.

Team Member / Delivery Driver at Pizza Hut

• Recognized for strong performance, reliability, and leadership ability with consideration for management advancement.
• Supported daily operations in a fast-paced environment while maintaining customer service standards.

Cleaning Technician at Cleaning Company

• Maintained quality standards, organization, and reliability while independently managing assigned responsibilities.

Coursework in Business/General Studies – Western Carolina University (2010 – 2011)

High School Diploma – North Wilkes High School (2010 – 2010)