Nakiah Spencer

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Leasing Consultant - TICON PROPERTIES - Raleigh

(2024-06)

• Welcome prospective residents and conduct 3-5 property tours daily, showcasing community amenities and helping individuals find their ideal home.
• Supported daily property operations by managing rent collection, key production, unit walk-throughs, leasing office maintenance, minor repairs, maintenance requests, and resident communications to ensure seamless property functionality.
• Conduct unit inspections and collaborate with maintenance teams, vendors, and cleaning services to maintain community standards.
• Provided concierge services, facilitating package delivery and accessibility assistance while conducting routine unit walkthroughs to enhance resident satisfaction.
• Utilize Yardi and CRM software to manage resident records, streamline operations, and ensure accurate documentation.
• Contributed ideas for resident events and community engagement initiatives, such as ice cream socials, food drives, and holiday activities, to foster community spirit and improve resident engagement.
• Inspect vacated units to determine necessary repairs or improvements prior to new occupancy.

Shop Assistant - THE RE-INSPIRED HOME - Raleigh, NC

(2024-01 - 2024-07)

• Assisted customers in finding products that matched their needs and preferences, creating a personalized shopping experience.
• Acted as primary liaison between owner and clients, facilitating clear communication and delivering exceptional customer service.
• Led merchandising initiatives that improved product presentation and enhanced the overall customer experience.
• Organized and enhanced store environment through effective merchandising, improving customer engagement and satisfaction.
• Priced and listed inventory based on personal judgment and market rates.
• Oversaw inventory pricing using market insights and established guidelines, ensuring competitive pricing for customers.
• Supported daily operations by preparing invoices and accurately tracking purchase records.

Lead Photographer - JOSTENS - Raleigh, NC

(2023-07 - 2023-12)

• Led photography operations for school and special event sessions, ensuring a positive experience for clients and participants.
• Maintained high standards of image quality while delivering exceptional customer service.
• Developed unique photography techniques to enhance image quality.
• Coordinated schedules, equipment setup, and team workflows to maintain efficient event operations.
• Trained and supported team members to promote professionalism and consistency.
• Managed inventory of supplies needed for photoshoots including props, backgrounds.
• Commuted 2 to 3 hours daily across the region, consistently arriving on-site as scheduled to ensure school administrators were aware of my presence and timeline.

Front Desk Associate - SONESTA SELECT - Morrisville, North Carolina

(2022-06 - 2023-07)

• Assisted guests with check-in process and issued room keys. Provided information about hotel amenities and services. Supported guests in navigating hotel facilities.
• Oversaw efficient handling of guest requests, prioritizing swift resolution to maintain high service standards.
• Executed accurate processing of cash and credit card transactions, including posting charges and completing cashier reports.
• Operated the hotel airport shuttle, providing continuous transfers to and from the airport to collect arriving guests.
• Fostered teamwork and ensured quality service by facilitating daily communication and coordination with various shifts and management.
• Fulfilled various tasks assigned by management to support team operations.

Before & After School Director - RALEIGH PARKS AND RECREATION - Raleigh, NC

(2016-11 - 2021-11)

• Managed daily operations for before- and after-school programs, ensuring quality support for children and families.
• Developed and implemented engaging schedules, activities, and enrichment programs.
• Adapted programming and operations to meet changing participant needs and align with organizational priorities.
• Coordinated administrative functions to support program goals and advance organizational objectives.
• Supervised staff and participants to ensure adherence to policies and foster a positive program environment.
• Enforced safety procedures and conducted regular inspections to maintain a safe environment.
• Earned a director-level position early in my career through demonstrated leadership, accountability, and strong management skills.

Garner Magnet High School