Namrata Sule

UX Researcher with 6+ years of experience owning research functions end-to-end — from early problem framing and generative discovery through post-launch measurement and longitudinal feedback programs. Energized by talking to users regularly and equally comfortable in scrappy fast-moving environments and rigorous deep-dive studies. I know when to run an interview, when to run a survey, and when the answer is already in the data.

Proficient in both qualitative and quantitative methods with strong data fluency — building and interpreting dashboards, defining UX metrics, triangulating across behavioral data and qualitative insight to connect research to measurable outcomes. Proactively identifies what needs to be known, drives research programs forward without waiting to be asked, and distills complex findings into clear, actionable narratives for product and leadership. Actively incorporates AI tools to synthesize qualitative data at scale, surface patterns across large interview sets, and ask sharper questions faster.

UX Researcher - Asana - USA

(2024-09)

• Own end-to-end research across the product lifecycle — designing and executing qualitative studies (in-depth interviews, usability testing, contextual inquiry, journey mapping) and quantitative programs (surveys, behavioral analytics, benchmarking) to bring the customer's perspective into product decisions before direction is set. Contributed to a 25% increase in feature adoption.
• Know when to run an interview, when to run a survey, and when the answer is already in the data — triangulating across behavioral data, product analytics, and qualitative insight to sharpen research questions and connect findings to measurable outcomes.
• Design and manage longitudinal research programs including ongoing survey instruments, CSAT-equivalent measurement, and continuous feedback loops — maintaining always-on customer understanding that informs product and leadership decisions at scale.
• Build and interpret product analytics dashboards and define UX metrics — working directly with quantitative data to complement qualitative insight and surface patterns that pure qual methods miss. Reduced usability issues by 30%.
• Actively incorporate AI tools to synthesize qualitative data at scale — surfacing patterns across large interview sets, accelerating analysis, and asking sharper questions faster while maintaining rigorous human interpretation of findings.
• Proactively identify what needs to be known — driving research programs forward without waiting to be asked, prioritizing studies against fast-moving product timelines, and making scrappy vs. deep calls based on decision stakes. Improved delivery efficiency by 15%.
• Distill complex, multi-stream research into clear, actionable narratives for product, design, and leadership — communicating customer perspective with enough clarity and urgency that it shapes decisions before direction is set.

UX Researcher - Nevina Infotech Pvt. Ltd - India

(2019-09 - 2023-07)

• Owned research end-to-end across multiple concurrent B2B enterprise product engagements — designing studies, recruiting and moderating sessions, synthesizing findings, and delivering actionable narratives to product and leadership in a fast-paced consulting environment. Improved task success rates by 25%.
• Designed and managed longitudinal research programs and ongoing feedback mechanisms — maintaining continuous customer understanding across product iterations and measuring the impact of changes on user behavior and satisfaction.
• Demonstrated scrappy vs. deep judgment consistently — running rapid five-participant usability tests when speed mattered and deep contextual inquiry programs when the stakes demanded rigor, always matching method to decision need.
• Triangulated across qualitative findings and quantitative behavioral data to sharpen insights and connect research to measurable business outcomes — driving a 30% increase in user engagement and reducing post-release issues by 44%.
• Proactively identified research opportunities without being asked — framing the right questions before product teams had articulated them, and driving studies forward autonomously in a self-directed, multi-stakeholder environment.

UX Researcher - Techaffinity - India

(2018-04 - 2019-08)

• Executed end-to-end qualitative and quantitative research for digital product initiatives — owning problem framing, study design, recruitment, moderation, synthesis, and delivery across 15+ research engagements.
• Distilled complex findings into clear, actionable narratives — communicating customer perspective to product and design partners in ways that directly shaped product iteration and experience improvements.

Master of Arts - UX/UI Design and Development - New York Institute of Technology (2024-12)

Bachelor of Architecture - Architecture and Design - School of Architecture, IPS Academy (2014-06)