Provider Relations Senior Coordinator - Maximus - Columbus, OH
(2023-10)
- Led onboarding and training efforts for Independent Clinicians (ICs), ensuring smooth integration and compliance with SLA standards.
- Authored updated onboarding work instructions to streamline team processes.
- Maintained 100% accuracy in IT ticket submissions and scheduling tasks.
- Supported compliance efforts, collaborating with specialists and clinical managers.
- Acted as a liaison between ICs and internal departments to ensure timely issue resolution and effective communication.
- Proven ability to recruit and fill critical healthcare roles in low‑supply regions by maintaining a pipeline of potential recruits, leveraging data, and personalized provider communication.
Provider/Practice Relationship Manager - VSP (Vision Service Plan) - Columbus, OH
(2017-04 - 2023-10)
- Delivered training and guidance to providers and practices on system use, promotions, and reporting.
- Developed and managed onboarding processes for non-standard providers, including mobile care units.
- Ensured network adequacy and access by recruiting providers in underserved areas.
- Recruited and onboarded new Clinicians within/under SLA
- Maintained active pipeline for potential recruits to build rapport and trust
- Created instructional materials and conducted training sessions to improve provider engagement and performance.
Customer Service / Quality Assurance Monitor - VSP (Vision Service Plan) - Columbus, OH
(2011-04 - 2017-04)
- Customer Service role simultaneously handle calls while reviewing/processing claims.
- Promoted to QA Monitor due to outstanding performance in customer service.
- Trained and coached new hires, acting as a case champion and mentor.
- Compiled and analyzed weekly QA data to identify trends and inform training needs.
- Authored training instructions based on QA findings to improve SLA and consistency.
