Training Coordinator - Nusil Technologies, LLC (Avantor Sciences)
(2023-06 - 2025-02)
- Coordinator for all manufacturing related required training.
- Provided to Senior Management metrics and reporting.
- Assisted Quality Control with in-house audits.
- LMS Team Member, improving LMS quality functionality and data by performing testing activities during new LMS System Implementation and upgrades.
- Technical Support Resolver (Support Technician), responding to issues, questions and defects relating to system functionality, Learning Management and related modules.
- EDM (Enterprise Data Management) Administrator for Department utilizing Sharepoint, Microsoft Project and various other analytical and reporting software.
Training Coordinator - Sanitech West / Sanisure
(2012-12 - 2023-06)
- Working with Human Resources, provided New Hire Orientation and onboarding activities.
- Reported directly to COO
- Developed Training Program with specific attention to QA/QC, Cleanroom Technician, iSO and cGMP Compliance, production related skills and Environmental Monitoring.
- Authored, reviewed, and trained on QA SOPs, QA Documentation, and other Requirements.
- Coordinated manufacturing and production training
Production Coordinator - Sanitech West / Sanisure
(2012-12 - 2023-06)
- Coordinated with manufacturing to actively manage the production schedule in compliance with CFR and ISO. Computed amount of material needed to complete job orders, applying knowledge of product and manufacturing processes. Expedited operations that delayed schedules and altered schedules to meet unforeseen conditions.
- Member of Internal Audit Team. Provide input into CAPA, SCAR and Complaint processes, to assure compliance and relativity.
- Reviewed all drawings, specifications, and other documents concerning assigned projects
- Expedited raw materials and parts as needed to fulfill jobs on schedule. Arranged for repair and assembly of material or parts when necessary. Planned and scheduled production orders based on established priorities and the availability of required materials and capacity. Revised and rescheduled orders to compensate for rush order priorities, material shortages, vendors' failure to deliver or customer cancellations. Coordinated effort with Buyers/Planners about inventory.
- Determined product packaging and shipping requirements when necessary.
- Responsible for GAMMA Sterilization shipment documentation, scheduling, and dose mapping requirement compliance.
Training Coordinator - AMGEN - Thousand Oaks, CA
(2006-04 - 2009-06)
- Streamlined the communication processes and sharing of proprietary content with global training colleagues as a member of the Training Information Team (TIM).
- Provided to Senior Management metrics and reporting utilizing Cognos reporting tool. Lead Training Coordinator Team Member, improving LMS quality functionality and data.
- Developed and managed global remote attendance (International remote attendance training) for entire department, supporting Amgen's Globalization initiative. Prepared, published and distributed course materials, learning activity information and curriculum
- Technical Support Resolver (Support Technician), responding to issues, questions and defects relating to system functionality, Learning Management, Performance Management and related modules.
- Senior EDM (Enterprise Data Management) Administrator for Department utilizing Sharepoint, Microsoft Project and various other analytical and reporting software.
- Managed course enrollment, resources, instructor eligibility and availability, learning activity details and all associated data, utilizing Amgen's LMS (Learning Management System).
- Coordinated and manually set-up all necessary facilities and audio visual requirements. Moderated/facilitated web and video conference sessions when required. Designed, published and maintained Development Training Calendar, surveys, announcements and various communication.
Quality Assurance Engineer - INTUIT (Digital Insight) - Calabasas, CA
(2004-05 - 2005-03)
- Responsible for assigned aspects of testing and quality control, training and technical documentation of the company's electronic banking, online bill payment, automatic recurring transactions (alerts), Cash Management dashboard, target marketing and management console (financial institution client software) products.
- Subject Matter Expert (SME) for the Electronic Bill Pay product.
- Developed and documented quality assurance processes and procedures. Contributed to the development and authoring of the company's first published Software Development Life Cycle.
Change Control/Release Manager - COUNTRYWIDE BANK (Countrywide Financial) - Calabasas, CA
(2002-02 - 2003-09)
- Provided Change Management, Change Control and Release Management for multiple applications for over 65 banking institutions in development for Treasury and Countrywide Banks.
- Documented and analyzed test reporting for adherence to project milestones and benchmarking.
Systems Analyst - COUNTRYWIDE BANK (Countrywide Financial) - Calabasas, CA
(2002-02 - 2003-09)
- QA Analyst for products serving the mortgage lending industry. Provided staffing estimates while developing functional test plans for test and staging environments.
- Determined content of test cycle rebuilds.
- Tracked and reported defects. Developed unit and functional testing guidelines for use by QA, developers and testers (off-shore and local).
- Delivered release activity reporting, metrics and analysis to management and project stakeholders.
- Authored business requirements gathered from Development, Business Analysts and business partners.
- Published process documentation, user manuals, training material, requirements and procedures.
Sr. Software Test Engineer/Project Manager - INTUIT (Digital Insight) - Calabasas, CA
(1998-06 - 2002-02)
- Provided metrics and reporting on Bill Pay product. Coordinated delivery of defect fixes to subsequent release. Directly enhanced test tool utilization by integrating requirements gathering and defect tracking tools.
- Department Test Lead for online banking, electronic bill payment, cash management, target marketing, client management console and other products.
- Created test plans and schedules, coordinated and executed testing. Conducted database queries, loaded and manipulated databases for verification and validation of data integrity.
- Analyzed and documented defect tracking, test summaries and test status reports for senior management. Provided input for ongoing improvement to entire testing lifecycle and process.
- Trained junior members of the group on product functionality and testing procedures.
- Supervised, coached and trained lower level staff on the Bill Payment software.
- Contributing author to company's first software development lifecycle
Relationship Manager - INTUIT (Digital Insight) - Calabasas, CA
(1998-06 - 2002-02)
- Managed relationships with two key EPP (Electronic Payment Processor) business partners, Metavante and Checkfree.
- Resolved joint customer issues, facilitated system enhancements, negotiated Service Level Agreement(s) and monitored all issues involving these vendors, their services and products.
- Coordinated data migration project as Project Manager for Bill Pay product from batch to real-time to over 400 financial institutions with no system downtime.
- Provided both internal employee and external client training (on and off site). Assisted CIO with various projects on a day-to-day basis.
Product Operations Specialist/Customer Service Representative - INTUIT (Digital Insight) - Calabasas, CA
(1998-06 - 2002-02)
- Provided direct customer and technical support to Digital Insight's clients and customers. Supported CRM applications (Customer Relationship Management). Trained customer service new-hires.
- Drove action plans, resolution and follow-up for customer/field problem cases through to case closure.
- Liaison for telephony providers and implementation team while troubleshooting connectivity problems. Implemented, tested and assisted in client's 'going live' with Online Bill Payment.
Loan Office Assistant - Prospect Mortgage - Santa Barbara, California
(2012-03 - 2012-04)
- Compiled and submitted Loan application information into Company's mortgage origination system.
- Maintained outstanding client relationship through timely and informative communication and follow-through.
- Ensured loan application submission and escrow follow-through in mortgage origination system.
Implementation Coordinator - Compulink - Westlake Village, California
(2011-12 - 2012-02)
- Trained new clients on the Company's proprietary web-based product, capabilities and usage.
- Facilitated product setup involving multiple departments and acted as a client liaison.
- Assisted in developing and customizing client training materials.
- Installed proprietary software and facilitated entire set-up of new clients.
Publishing Assistant - Sage Publishing - Thousand Oaks, California
(2011-09 - 2011-10)
- Assisted in managing OCR (Object Character Recognition) project, converting back catalog printed publications into electronic form for sale on Amazon, Kindle, etc.
- Performed Quality Assurance checks, proofreading and other quality checks on electronic copies of publications
