Nancy Cruz

After working in the medical field for approximately ten years, I have found that my calling is baking. I’m now looking to put my baking skill to work and hopefully expand my knowledge.

The Angeles Clinic and Research Institute, Los Angeles, CA 4/2021- Present

Physician Practice Coordinator

• Answer high volume of calls
• Schedule and confirmed all appointments
• Physician Practice Coordinator to 3 doctors
• Check in and out patients and collect co-payments
• Verify that patient’s demographic and insurance information is accurate
• Maintain a professional relationship and communication with the doctors and other assistants at various locations
• Surgery scheduler
• Established and maintained professional relationship with surgery centers and their staff
• Process and track referrals and authorizations for various insurance types
• Provided patients with medical referrals through various media (i.e. via e-mail and hard copy) • Work closely with the nurses to facilitate that all lab and radiology orders are entered in a timely manner
• Explain policies, procedures, and services to patients using administrative knowledge
• Practice infection prevention standards in all departments The Angeles Clinic and Research Institute, Los Angeles, CA 11/2021- 4/2021 Senior Patient Service Rep
• Register between 60-75 patients
• Check in patients for the lab, infusion center, and all office visits
• Verify that patient’s demographic and insurance information is accurate

•Verify that all medical forms are up to date (i.e. General consent forms, PHI, HIPPA)

• Prioritize, and route all incoming phone calls
• Ensure customer satisfaction by answering telephones and questions patients may have • Collect patient payment and co-payments
• Accountable for daily revenues
• Obtained prior authorizations for MRI’s, CT scans, and PET CT’s
• Assist the radiology department with scheduling
• Delivered high quality customer service

• Cake decorating 
• cookie baking and decorating 
• French macarons 
• 6 week autumn baking series