Nancy Din

Strong customer service, prioritization, multi-tasking and project management skills. Ability to work independently in a fast-paced environment. Excellent listening and communication skills.

Associate at Eddie Bauer (2020-04 – Present)

• Share product knowledge with customers to maximize sales
• Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store
• Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers
• Engage and connect with customers for enhanced shopping experience

Retail Cashier/Returns – Customer Service Department at Ikea (2017-08 – 2020-07)

Moved to Ft. Collins, CO

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience.
• Provide an efficient and accurate checkout experience in various areas of the store.
• Offer additional products and services such a home delivery, credit card and IKEA Family
• Resolve customer concerns independently to meet their unique needs and expectations.
• Provide friendly, safe, and efficient car loading and unloading services.
• Manage purchase returns and exchanges and assist with home delivery issues.

Employee Relations Specialist – Human Resources at Citi Cards/Nationstar Mortgage (1994-10 – 2016-03)

• Support Talent Acquisition team in all aspects of recruiting initiatives to include new hire orientation.
• Manage background/fingerprinting process and I-9 e-Verify
• Manage employee referral program.
• Support Human Resources function through interaction with employees and management
• Coordinated and facilitated compliance activities with yearly audits, self-assessment tests and record retention initiatives.
• Managed and maintained multiple internal Human Resources processes – tuition reimbursement, new hire orientation, dispute resolution tracking, workers' compensation, unemployment processing, health/wellness benefits and payroll.