Nancy Fisher

A Loan Servicing Coordinator (LSC) provides servicing support to the Commercial lending areas. With experience in preparing and monitoring of borrower's loan documentation and loan servicing functions that include invoicing and payments, filing, maintenance of electronic loan files for audit and review by external or internal staff, client follow-up via phone and email, and providing good customer relations. A solutions-focused Compliance Program Manager with 11 years' experience overseeing daily, weekly, and monthly compliance functions pertaining to Fair Credit Reporting Act (FCRA).

An additional 24 years' experience as a Compliance Officer for all regulatory requirements pertaining to Deposit and Lending laws/regulations as well as State Laws. Strongly concentrated in Finance (Credit and Underwriting).

Commercial Loan Processor at Craft3 (2022-01 – 2026-12)

Administer loan data from Craft3's loan servicing and CRM system, manage client correspondence, and ensure compliance with insurance and security requirements.

• Administer loan data from the Craft3's loan servicing and CRM system into a report "Loan Admin Past Due Reports"
• Communicate with insurance agents and clients to obtain updated Certificates of Insurance, ensuring requirements of insurance are met
• File new and amended UCCs to protect or release Craft3's security interest in collateral
• Manage client correspondence including new and closed loan letters and delinquent property tax notifications
• Work with DMV and DOL to ensure Craft3 is properly secured on titles
• Process due diligence from Lenders, i.e., CAIVRS, CLEAR, Soft Credit Pulls, Flood Search
• Enter client contact and create loans in loan servicing system, NLS
• Contribute to other tasks upon requested

Fair Credit Reporting Act (FCRA)/ID Theft Program Manager, VP at Wells Fargo (2005-01 – 2019-12)

Constructed and managed FCRA, ID Theft and Accuracy & Integrity Credit Reporting Programs, overseeing compliance issues and risks for the Home Lending Group.

• Constructed the FCRA, ID Theft and Accuracy & Integrity Credit Reporting Programs
• Managed FCRA and Privacy Programs
• Identified risks affecting the Home Lending Group
• Assisted in the development of practices to address risks and corrective actions
• Provided oversight and guidance to business channels and key stakeholders on FCRA issues and risks
• Ensured business channel FCRA practices are appropriate and in compliance with laws, regulations, and Corporate Policy
• Supported the assessment and impacts of changes to the areas represented GAP analysis
• Evaluated the impact of new/changed regulatory/laws, policies, and implement processes and other changes as appropriate
• Involved in the Wells Fargo Enterprise Credit Reporting and disputes forum
• Contributed as a resource and/or coordinate responses to FCRA disputes and credit reporting questions for Home Lending Group
• Participated in Corporate-driven projects related to FCRA/ID Theft and Accuracy & Integrity Credit Reporting implementation efforts

Compliance Manager at Unitus Community Credit Union (1995-01 – 2005-12)

Developed and implemented comprehensive compliance programs ensuring adherence to all Federal, State, and local regulations and laws.

• Collaborated with Regional Manager, Marketing, and other key departments to develop and implement Compliance programs
• Administered practices to ensure compliance in all Federal, State, and local regulations and laws as well as Unitus policies and procedures
• Assisted Regulatory Compliance in overseeing, supporting, developing, and maintaining an effective that includes an internal regulatory compliance control structure, change management, training, resolution tracking and reporting of issues
• Collaborated with management on the development, drafting, and implementation of compliance policies and procedures; ensure policies accurately and effectively communicate legal and regulatory standards; meet internal policies and procedures as well as ethical standards; periodically review and initiate necessary updates
• Implemented, developed, and maintained a compliance marketing review program in partnership with the Marketing team
• Partnered with the Member Loyalty team, managed the compliance complaint program by analyzing and trending regulatory member complaints
• Researched, analyzed, and drew conclusions related to regulatory federal and state requirements. Served as resource for management and staff on regulatory matters and compliance related initiatives, including project management efforts
• Maintained an advanced awareness of regulatory and legislative developments and industry trends; reviewed and suggested policy and procedural changes to management; assisted with and coordinated the implementation of change
• Reviewed and made recommended updates to training materials utilized for required annual and ongoing training for all employees. Conducted additional training for team members to ensure understanding and compliance with the BSA/AML laws and regulations

Certificate in Processing and Closing Mortgage Loans – Institute of Financial Education (1996-01 – 1996-12)

Certificate in National Compliance School – American Bankers' Association (1997-01 – 1997-12)

Certificate in Regulatory Compliance School – Credit Union National Association (CUNA) (1999-01 – 2004-12)

Bachelor of Arts (BA) in Business Management – University of Phoenix (2004-01 – 2016-12)

Master's Degree in Education – University of Phoenix (2004-01 – 2016-12)

Master of Business Administration (MBA) in Business Administration – University of Phoenix (2004-01 – 2016-12)