Pratika Thakur

Dedicated and detail-oriented Banking Services Professional with hands-on experience in retail branch operations, high-volume cash handling, and regulatory compliance. Proven track record of processing financial transactions with zero variance while consistently exceeding sales performance goals. Expert in relationship building, dual-control protocols, and identifying cross-selling opportunities to drive branch growth.

Bank Teller - Wells Fargo - Kirkland, WA

(2026-01 - 2026-02)

Training & Job Shadowing

• Processed high-volume financial transactions under strict supervision, including deposits, withdrawals, and account maintenance, adhering to Bank Secrecy Act (BSA) guidelines.
• Maintained absolute accuracy in cash drawer reconciliations, contributing to a branch standard of zero end-of-day variance.
• Completed rigorous corporate training on anti-money laundering (AML) protocols, fraud detection, and customer identification programs (CIP).
• Shadowed senior personnel to master core banking platform software and advanced dual-control vault procedures.
• Employment ended due to EAD expiration in February 2026. EAD has now been renewed, and I am actively seeking new opportunities.

Sales Associate - Swarovski - Bellevue, WA

(2025-04 - 2025-11)

• Directed daily store opening and closing protocols, performing precise financial reconciliations and auditing cash wraps to secure branch assets.
• Managed customer point-of-sale (POS) transactions efficiently while securely handling daily cash, credit ledger, and billing inquiries.
• Exceeded monthly sales referral targets by up to 15% through strategic needs-assessment and personalized client relationship building.

Lead Optician - SEG Eye Care - Bellevue, Kirkland, WA

(2024-11 - 2025-02)

• Served as the primary point of contact for resolving customer issues related to eyeglass and contact lens orders, ensuring a high level of customer satisfaction.
• Managed day-to-day clinic operations to maintain a smooth and efficient workflow.
• Performed quality checks on prescription glasses to ensure accuracy and compliance with customer specifications.
• Handled cash transactions and assisted with billing-related queries and minor financial reconciliations.

Optician Consultant - AEG Vision

(2023-05 - 2024-11)

Worked as a Optician consultant at a Optical Clinic, dedicated to providing exceptional patient care and service. Responsibilities include warmly welcoming patients, managing check-ins and checkouts, and skillfully scheduling appointments to ensure a smooth flow of operations. Also responsible for verifying insurance details, ensuring that patients receive the best possible coverage for their vision needs.

• Consistently exceeded store sales goals and recognized as the top performing optician for over a year.
• Managed daily store closing procedures, provided exceptional customer service, handled cash transactions accurately, and resolved customer complaints effectively to ensure a positive client experience.
• A significant aspect of my role involves training patients on the use of ortho-k lenses and soft contact lenses, empowering them to make informed choices about their vision correction options.
• Additionally, have developed expertise in operating various optometric machines, allowing support for the clinic's diverse needs effectively.
• Through commitment to patient satisfaction and collaborative spirit, strives to create a positive experience for everyone who walks through our doors.

Master of Pharmacy - Analytical & Pharmaceutical Chemistry - Pune University (2012 - 2014)

Bachelor of Pharmacy - Pharmacy - Pune University