Nancy Hepola

Dynamic Kitchen Manager with a proven track record of enhancing team collaboration and operational efficiency in a fast-paced environment. Expert in food preparation and inventory management. I have successfully minimized waste and ensured compliance with health regulations while training staff to deliver exceptional customer service.

Recognized for creating the store's renowned homemade hamburger buns, I combine strong organizational skills with a commitment to quality to exceed customer expectations.

Kitchen Manager - M&H - Moorhead, MN

(2024-12)

I run the kitchen at M&H. I have a staff of 4 under me. I cook, clean, do inventory. I do the orders for the kitchen food and supplies we need. I make homemade ham buns. Which the store is famous for. We broast are chicken which we sell alot. We have a seamtable which I set up every day.

• Promoted teamwork among employees by encouraging collaboration and offering support whenever possible.
• Maintained accurate inventory of all food items, supplies and equipment to ensure efficient operations.
• Trained new staff in kitchen operations, procedures and food prep standards.
• Ensured compliance with local health department regulations regarding safe food preparation and storage practices.
• Demonstrated excellent organizational skills in managing the daily operations of a busy kitchen environment.
• Verified daily prep lists to confirm correct amount of prepared products.
• Followed sanitation and food safety standards to prevent illnesses.
• Supervised and coordinated kitchen staff to maintain productivity and efficiency.
• Observed safe temperature storage of all food products to prevent spoilage.
• Developed and implemented training programs for kitchen staff, emphasizing proper food handling techniques, customer service and safety protocols.
• Minimized food waste by regularly ordering accurate amounts of ingredients.
• Communicated with cooks to achieve timely and accurate food orders.
• Oversaw kitchen staff to achieve proper recipe completion and quality standards.
• Oversaw ordering process from suppliers in order to maintain adequate stock levels at all times.
• Responded promptly to issues with customers and food preparation.
• Resolved customer complaints promptly in an effort to exceed their expectations while maintaining professional composure at all times.

High School Diploma - Eveleth-Gilbert Senior High School (1988-06)