Nancy Kinman

I’m a dedicated customer service professional with hands-on experience in reset merchandising and retail support. Over the years, I’ve built a reputation for being detail-oriented, adaptable, and committed to delivering excellent service—whether that means solving customer concerns with empathy or ensuring store layouts are reset to maximize sales and shopper experience.

My background combines frontline communication skills with behind-the-scenes organization, giving me a unique ability to balance customer satisfaction with operational efficiency. I thrive in fast-paced environments, adapt quickly to new systems, and enjoy working both independently and as part of a team.

Currently, I’m seeking remote opportunities in live chat support and customer engagement, where I can bring my strong communication, problem-solving, and multitasking skills to help companies create positive customer experiences.

I have a strong background in customer service and reset merchandising, with hands-on experience supporting retail operations and ensuring positive customer experiences. My work has included assisting customers with empathy and efficiency, handling inquiries across multiple channels, and maintaining high standards of service. In merchandising, I’ve managed store resets, product placement, and inventory organization, ensuring compliance with brand guidelines and maximizing sales impact. I’m known for being adaptable, detail-oriented, and reliable in fast-paced environments, with a proven ability to balance customer satisfaction and operational execution.

I am currently pursuing my degree at Full Sail University, where I’m expanding my skills in communication, creative problem-solving, and workflow design. My studies complement my professional background in customer service and merchandising, giving me a strong foundation to transition into remote opportunities such as live chat support and digital customer engagement. Full Sail’s hands-on approach is helping me sharpen both technical and creative skills, preparing me to deliver exceptional results in modern, fast-paced work environments.