Naomi Castle

Dedicated Optometric Technician with 2 years of experience in medical settings, skilled in pretesting patients, EHR data entry, and multitasking.

Holds

Level 1 and 2 Optometric technician certifications. Demonstrates strong customer service and great phone etiquette. Flexible and eager to grow within Illinois.

Optometric Tech - Medical Assistant at America's Best (2024-05 – 2026-08)

• Pretested patients before seeing the eye doctor using AR/NCT, RCI, FDT machines, and performed VAs and color vision testing to ensure accurate diagnostics
• Maintains a sterile testing room and clean machines, supporting infection control protocols
• Check in and dispense glasses/contacts into SDS system, streamlining patient order processing
• Send in mail-in frames for patients, ensuring timely delivery and customer satisfaction
• Verified vision insurance benefits and booked appointments for the eye doctor, improving scheduling efficiency
• Achieved Level 1 and 2 technician certification, demonstrating advanced technical proficiency
• Answering phones and entering information into EHR, helping keep up efficient patient record management, scheduling follow-ups as well as keeping the contact lens room sanitary for classes

Cashier/Customer Service at Panera Bread (2023-10 – 2024-05)

• Processed customer orders in drive-thru and cafe, ensuring fast and accurate service
• Cleaned bathrooms and front counters, maintaining a sanitary and welcoming environment
• Swept and mopped the store, supporting overall cleanliness standards
• Bagged customer food and prepared drinks and soup, contributing to efficient order fulfillment
• Restocked the front of the restaurant, ensuring product availability during peak hours
• Sorted dirty dishes for washing, supporting kitchen operations
• Cleaned tables and chairs, enhancing the dining experience for guests
• Removed trash and refilled bags, maintaining a clean and organized workspace
• Answered phones, providing prompt customer assistance
• Sliced and packaged bread, ensuring product freshness and presentation

Crew Member/Cashier at Wendy's (2021-07 – 2023-04)

• Learned all working mechanisms of a fast food restaurant, demonstrating adaptability and comprehensive operational knowledge
• Took customer orders, bagged food, prepared meals and drinks, and processed payments to deliver efficient service
• Cleaned dining room, kitchen, and bathrooms, maintaining high standards of cleanliness
• Assisted manager with sending emails and restocked the store during rush hour, supporting smooth operations
• Received multiple compliments on customer service voice at the drive-thru speaker, enhancing customer satisfaction

High school diploma – Palatine High School (2018-08 – 2021-05)