Ivy Tokles

Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.

Barista Trainer at Starbucks (2024-08 – Present)

• Trained new baristas on drink preparation and customer service techniques.
• Demonstrated proper use of espresso machines and brewing equipments.
• Provided ongoing support to baristas on menu items and ingredients.
• Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
• Gave samples of popular coffee and tea blends to create sales opportunities.
• Listened to customer desires and needs to recommend optimal products.
• Addressed and resolved customer concerns to maintain brand loyalty.

Server at Waffle House (2024-01 – 2025-11)

• Provided friendly service to customers at a fast-paced dining environment.
• Provided excellent customer service to ensure satisfaction.
• Resolved customer complaints promptly and professionally, enhancing satisfaction.
• Took accurate orders and communicated them to the kitchen staff efficiently.
• Collaborated with team members to ensure timely food delivery to guests.
• Maintained cleanliness and organization of dining areas and service stations.
• Handled cash transactions and processed payments with attention to detail.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.

– Springfield Highschool