Naomi Dhlamini

Energetic and personable service provider with comprehensive experience in fast-paced hospitality environments. Equipped with strong communication skills and a deep understanding of customer needs, adept at multitasking and maintaining composure under pressure to deliver memorable service. Committed to continuous learning and applying industry knowledge to promote smooth operations and customer delight.

Waitress at Casino Bar Monte (2013-02 – Present)

• Taking orders and serving food and beverages to guests
• Providing excellent customer service and ensuring guest satisfaction
• Managing tables, handling payments, and processing transactions
• Maintaining a clean and organized workspace, including tables and surrounding areas
• Working effectively as part of a team to ensure seamless service
• Handling guest requests and resolving any issues promptly
• Knowledge of menu items, drinks, and promotion

Cashier & Bartender at Teatro Monte Casino (2010-09 – 2013-02)

• Processing transactions, handling payments, and operating a point-of-sale system
• Managing cash, credit card transactions, and handling change
• Providing excellent customer service, answering questions, and resolving issues
• Maintaining a clean and organized workspace
• Preparing and serving drinks, including cocktails, beers, and wines
• Managing bar inventory, restocking supplies, and minimizing waste

Matriculation – Ximoyi Khosa Secondary School (2007)

Advance Diploma in Hotel & Catering – Jeppe College Of Commerce & Computer Studies (2008 – 2010)

National Certificate (NQF LVL 4) in Professional Cookery – THETHA (2010-03)