Narisa Pettis

Dedicated Customer Service Representative and Transportation Specialist motivated in customer satisfaction with ability to handle multi-screen systems and telephones while being conscientious of time management within an inbound call center environment, hotel reception or designated conveyance route. A collaborative team player with initiative to give innovative and strategic contributions for productiveness of call flows, system tools and vehicle communication enhancements.

WFH Senior FCR Specialist - Hi-Touch Business Services - Murfreesboro, TN

(2023-10 - 2025-08)

Provided assistance to callers through live calls and email support for orders. Worked multiple channels for the company. Reached out to vendors to see if orders have been released and when customers should expect to receive their orders gave and provided delivering company information if it is a freight order.

Called customers back to give details and to see if anything else is needed. Also reach out to the listing department when a listing is inaccurate to see if the listing can be updated or removed for the next customer looking to purchase the item. Gave discounts or applied refunds for the items for listing errors to rectify the incident when needed to satisfy the customers whilst within the company guidelines that had been given.

Rental Car Agent - Carco Carriage - Hertz Rental Cars - Little Rock Airport, Little Rock AR

(2018-06 - 2020-03)

Provided all customers with the rental of vehicles and other devices or equipment as needed (I.E. car seats, gps units and driver controls). Answered multi-line phone system to make reservations or to extend current contracts, helped stranded motorists, issued credits for problems occurred during rental contracts and gave quotes on pricing for different size vehicles when the customers called in. Entered necessary personal information into the computer system to ensure capability of rental.

Administered credit checks for acceptability for customers using debit cards as payment method. Oversaw outside terminal for returned rental vehicles and provided receipts while answering any questions related to contract or problems occurred while in the vehicle.

Work Instructor / CDL Driver - AEDD – Arkansas Enterprises for the Developmentally Disabled - Little Rock, AR

(2017-06 - 2018-04)

Responsible for providing instruction, guidance and supervision in the accurate completion of clients work activities and/or jobs for production deadlines within a warehouse setting. Responsible for planning the working duties of each individual on my team according to their skillset, keeping track of the amount done throughout each job to ensure proper calculations for payroll sheets. Observe and document clients daily progress on goal sheets, monitor attendance, supervise consumers during breaks and lunches and suggest active treatment as it relates to their IPP plan of goals and objectives.

Responsible for the safety of clients to and from the facility as per DOT policies and procedures specific to Adult Clinical Services for CDL drivers. Sign daily driver sheets and submit any maintenance requests for van services.

• Responsible for providing demonstrations, instructions, guidance and safety for the developmentally disabled clients in the accurate completion of work activities for outbound products within the AEDD warehouse.
• Administered responsibilities for planning and delivery of daily service components in the areas of: Sensorimotor, Communicative, Social and Cognitive Development and Vocational job readiness for client base.
• Rendered supervision of clients in an on-site warehouse work setting for meeting commitments of production deadlines, observed and documented client's daily progress on goal based Medicaid and Arkansas State DDS billing sheets.
• Provided active treatments for client base as it relates to their individual IPP plans and/or goals and objectives also engaged in ongoing evaluations of client programs for recommended necessary changes.
• Operated a 14 passenger van and a small A type 15 and up passenger CDL bus for transporting clients to and from the facility.
• Completed DDTCS daily transportation logs with driver information, date, mileage and mechanical service issues if necessary.
• Followed all policies and procedures specific to Adult Clinical Services per state and company regulations.

School Bus Transportation Specialist - Durham School Services - Milwaukee, WI

(2014-05 - 2015-05)

Contributed transportation services for the developmentally, intellectual and/or cognitive challenged school aged children from elementary to high school in Milwaukee and surrounding areas.

• Conducted 2-point (visual and touch) inspections (Pre-trip and Post-trip) of the vehicle as per DOT regulations and specifications to ensure 100% vehicle safety.
• Record and report mileage, fuel consumption and hours of driving.
• Administered and reconfigured routes for added or removed stops for effective time management and adhering to safety policies and road precautions.
• Reduced conflict incidents by ensuring each student followed bus protocol, documented and reported student behavior to appropriate administrator, teachers and parents.
• Facilitated assistance to co-workers when needed to cover additional or open routes.
• Operated a two-way radio to obtain directions and assignments.
• Attained charter assignments.

School Bus Transportation Specialist - First Student Inc. - Milwaukee, WI

(2013-08 - 2014-05)

Rendered transportation services for the developmentally, intellectual and/or cognitive challenged or wheelchair bound school aged children from elementary to high school in Milwaukee and surrounding areas.

• Conducted daily 2-point visual and touch inspections (Pre-trip and Post-trip) of the vehicle as per DOT specifications and regulations for 100% vehicle safety.
• Reconfigured routes for added or removed stops within time constrictions for 100% effectiveness while monitoring road conditions as per safety requirements.
• Operated a two-way radio to obtain directions and assignments.
• Record and report mileage, fuel consumption and hours of driving.
• Contributed assistance accommodations to co-workers when needed to cover their designated routes or charter assignments.
• Documented and reported student conduct and/or behavior to appropriate administrator, teachers and parents.
• Accepted charter assignments for school field trips, activities or theme parks.

Transportation Specialist/Van Driver - Loving Angels Child Development Center - Milwaukee, WI

(2012-03 - 2013-07)

Transported centers children and selected staff members to and from center and educational field trips.

• Reconfigured routes for functionality of time for added or removed stops while ensuring each child safety belt was secured and all car seats were properly installed.
• Recorded and reported mileage and gas consumption.
• Aided in shopping for replenishment of groceries for center, maintenance appointments for vehicle and various other errands when asked or needed.

Front Desk Agent/Reservationist - Wyndham Milwaukee Airport Hotel - Milwaukee, WI

(2010-07 - 2011-12)

Welcome and register guests across a multi-screen system and offer them services and room rates. Handle guest check in and checkouts professionally and in a welcoming and customer specific manner.

• Issue room key and forward instructions to guests.
• Make changes, verify and confirm reservations update reports of guest check in/check out and housekeeping duties have been run and finished by means of the Lodging Management Systems.
• Keep records of room availability and guest charge accounts.
• Post charges of food, room, and telephone to system's manual ledger and guest accounts for receipt.
• Date stamp, arrange, and track incoming mail.
• Collected payment following all cash handling rules through cash and credit cards.
• Ensured the desk was always attended and wake up calls were handled on time and appropriately.

WAH Customer Service Representative (In-bound Call Center) - Home Shopping Network (HSN) - Smyrna, TN

(2009-05 - 2010-05)

Assisted customers with a multi-screen system through my work-at-home terminal for order placement, item specifications, status of existing orders and applied corrections to personal verified account holder information.

• Explained and resolved issues regarding delivery timeframes, returns, lost and damaged packages and/or merchandise while avoiding dead air and prefacing silence.
• Located current offers, items and products from previous airings from the on-air broadcast and always ensured customer was aware of any adjunct matching item/product.
• Applied credits for returned merchandise back to customer's original method of payment to ensure 100% customer satisfaction.

Customer Service Representative (In-bound Call Center) - Kohl's Commerce Center - Menomonee Falls, WI

(2006-11 - 2009-01)

Administered sales transactions for order placement across a multi-screen system from the catalog or website and/or order information on existing orders for verified credit card and non-credit holders while adhering to low hold times.