Nasha C. Nelson

Detail-oriented Analyst with 2+ years of experience in financial crime investigation and credit risk at major institutions. Currently completing a Crime Analysis Certificate to bridge expertise in pattern recognition, data visualization (from M.S. in Digital Marketing), and investigative reporting for public safety and law enforcement support.

Supervised Visitation Monitor - Angel's Monitoring

(2024-01)

• Case Observation & Documentation: Conducted neutral, objective observations of court-ordered visits, documenting all interactions, behaviors, and verbalizations in detailed incident reports for legal review.
• Protocol Enforcement: Ensured strict adherence to court-ordered guidelines and agency safety protocols, exercising the authority to intervene in or terminate visits to protect the well-being of participants.
• High-Conflict De-escalation: Utilized crisis intervention and conflict management techniques to maintain a secure environment during emotionally charged or high-risk family exchanges.
• Mandated Reporting & Compliance: Functioned as a mandated reporter, identifying and documenting red flags such as signs of abuse, neglect, or substance impairment in accordance with state regulations.

Financial Crimes Specialist II - Wells Fargo

(2017-01 - 2017-12)

• Investigative Research & Assessment: Performed investigative research and root cause evaluation regarding complex financial crimes and suspicious situations to determine risk levels and identify liability.
• Pattern & Trend Detection: Examined transactional data to detect emerging patterns, trends, anomalies, and organized criminal schemes across multiple banking products.
• Intelligence Reporting & Compliance: Prepared detailed documentation and narratives for Suspicious Activity Reports (SARs) and referred cases to government agencies and law enforcement.
• Systems & Data Proficiency: Utilized specialized platforms (e.g., Financial Crimes Platform, SVP) and Microsoft Excel to cross-reference large datasets and verify identities in high-risk scenarios.

Credit Analyst - Discover

(2007-01 - 2008-12)

• Processed credit card applications and conducted outbound calls to complete applications and support customer onboarding.
• Promoted and sold third-party lending partner credit products, contributing to revenue growth.
• Cross-trained in multiple departments, gaining broad exposure to operations, risk assessment, and customer service processes.
• Developed strong data evaluation, customer communication, and problem-solving skills, transferable to marketing analytics and campaign management.

Certificate - Crime Analysis - Seattle University (2027-01)

M.S. - Digital Marketing - Western Governors University (2025-01)

B.S. - Criminal Justice - Utah Valley University