Natali Budihardjo

Resourceful operations professional with more than 20 years of customer-facing and small-business leadership experience, including ownership and day-to-day management of a busy independent studio. Proven strengths in scheduling, inventory control, cash handling, vendor relations, and client relationship-building, with current training in Medical Billing & Coding and Electronic Health Records. Seeking to apply operational leadership and a customer-service focus to healthcare administration or operations roles within tech-enabled organizations.

Owner & Operations Manager - Independent Tattoo Studio - Merritt

(2020 - 2025-11)

• Managed full business operations including scheduling, front desk coordination, customer intake, and daily client interactions
• Oversaw inventory management, supply ordering, and vendor relationships to ensure uninterrupted business operations
• Maintained financial accuracy through daily sales balancing, cash handling and transaction reporting
• Implemented filing and record-keeping systems to streamline artist scheduling and client documentation
• Built long-term customer relationships through attentive service, professionalism and conflict resolution
• In addition to managing daily operations, concurrently built and maintained a permanent makeup clientele, providing direct sales services while balancing scheduling, client relations, and business responsibilities.

Bartender - Rackams - Grand Cayman

(2004-10 - 2020-04)

• Delivered high-quality customer service in fast-paced, high volume hospitality environments
• Handled cash, credit transactions, and reconciled sales at the end of each shift
• Maintained a clean, organized bar and ensured compliance with local service and safety standards
• Excellent at multi tasking under pressure while maintaining a positive guest experience
• Strengthened interpersonal skills through daily interaction with diverse clientele.

Diploma - Medical Billing & Coding - Penn Foster (2025 - 2026)