Paula Foote

Dependable, versatile Office Manager with extensive experience managing administrative workflows, bookkeeping, and customer operations across small business, industrial, and trade environments. Skilled in QuickBooks, accounts receivable, purchase order processing, and technician scheduling/dispatching. Recognized for an empathetic, professional communication style that builds immediate rapport with clients while handling high-volume calls and urgent service requests.

Proven track record supporting business owners by streamlining office systems, managing accounts, and maintaining smooth day-to-day operations in fast-paced warehouse and trade settings.

Owner & Operations Manager - Fairy Dust Brooms - Tulsa, OK

(2020)

Direct all daily business operations, administrative workflows, and client services for an established local service company.

• Manage end-to-end bookkeeping in QuickBooks, including accounts receivable, daily invoicing, client payment processing, expense tracking, and closeouts.
• Coordinate, schedule, and dispatch field service personnel, adjusting routes and timetables dynamically to handle client emergencies, weather delays, and last-minute cancellations.
• Serve as primary point of contact for all inbound and outbound client communication; resolve client concerns with empathy and professionalism, driving strong repeat business and referral volume.
• Manage promotional outreach and customer acquisition initiatives, including direct customer follow-ups and company social media management.
• Oversee team onboarding, scheduling, payroll documentation, and supply purchasing.

Counter Sales & Administrative Customer Support - Lampton Welding Supply - Tulsa, OK

Delivered knowledgeable customer support and administrative assistance in a fast-paced industrial trade and warehouse facility.

• Processed customer orders, generated accurate sales invoices for trade materials and equipment, and collected payments via cash, credit, and commercial credit accounts.
• Created and received purchase orders (POs), verifying material quantities against packing slips and vendor invoices to maintain strict inventory accuracy.
• Addressed customer technical inquiries and service needs in person and by phone, building strong working relationships with commercial contractors and trade technicians.
• Handled multi-line phone calls, transferring customers to technical specialists or taking detailed messages to ensure rapid follow-up.

Office Administrator & Account Specialist - Sun Loan Company - Tulsa, OK

Executed daily front-office operations, customer record management, and administrative support for branch management.

• Managed accounts receivable, processed recurring payments, balanced daily cash drawers, and prepared bank deposits and financial close-out reports.
• Handled inbound customer service inquiries and made structured outbound follow-up calls regarding accounts, scheduling, and payment arrangements.
• Maintained strict compliance and client confidentiality regarding sensitive personal and financial data.
• Drafted customer correspondence, organized digital and physical filing systems, and prepared daily outgoing and incoming business mail.

Administrative Support, Office Manager and Customer Service Specialist - Jero Manufacturing / Imperial Printing / ORS Nasco - Tulsa, OK

Provided administrative, billing, and customer service support across industrial manufacturing and wholesale distribution offices.

• Entered work orders, verified labor and material costs on invoices, and closed out billing tickets accurately.
• Collaborated with production, warehouse, and delivery personnel to coordinate timely shipments and resolve order discrepancies.
• Maintained master databases, tracked purchase orders, and assisted management with routine administrative documentation and filing.

High School Diploma - Business & Accounting Coursework - Nathan Hale High School

Diplomas - Business Administration & Customer Service - Alison Online Education