Natalie Heap

Compassionate Patient Advocate with experience in front desk reception and patient support. Expertise in managing patient flow, scheduling, and addressing inquiries while providing essential resources for individuals facing critical life decisions. Committed to enhancing client well-being through effective communication and empathetic service.

Patient Advocate - Crystal Women's Clinic - Crystal

(2024-10 - 2026-05)

• Delivered compassionate support to clients facing challenges, fostering a sense of hope and resilience during difficult times.
• Supported, educated, and provided resources to women facing unplanned pregnancies, empowering informed life decisions.
• Supported patients with appointment scheduling, referrals, and follow-up care coordination.
• Assisted patients with insurance questions, eligibility checks, and payment guidance.
• Explained clinic services, procedures, and consent forms in clear, simple language.

Front desk receptionist - Crystal Women's Clinic - Crystal

(2024-10 - 2026-05)

• Streamlined patient check-in and appointment scheduling processes to enhance visitor experience.
• Acted as the primary point of contact, welcoming both scheduled patients and walk-ins.
• Handled inquiries, managed incoming calls, and delivered service information to ensure clear communication.

Server - Pannekoeken Huis - St. Louis Park

(2004-08 - 2024-02)

• Served food and beverages to guests, ensuring a positive dining experience.
• Greeted patrons upon arrival and efficiently processed payments, enhancing overall guest satisfaction.
• Welcomed guests at Dutch pancake house and directed them to their seats.
• Presented menus and explained pancake specials and daily offerings.
• Took food and drink orders accurately from dine-in guests.

High School Diploma - Wayzata High School (2002-01)

LPN - Hennepin Technical College