Natalie Thomas

Experienced healthcare professional with 15+ years of experience in medical assisting, patient care, phlebotomy, healthcare customer service, clinical support, and medical administration. Strong background supporting physicians and patients in fast-paced healthcare environments. Experienced in patient intake, triage, vital signs, EKGs, phlebotomy, specimen processing, medication administration, patient education, scheduling, insurance, medical records, and telephone customer service.

Proficient with Epic, NextGen, eClinicalWorks, Dentrix, Cliniflow, Cisco Finesse, and NPPES/NPI Registry. Known for excellent communication, organization, problem-solving, accuracy, compassion, and prioritization.

Medical Assistant - OPTUM - Middletown, NY

(2024-12)

• Provide clinical and administrative support to physicians and healthcare providers in a fast-paced medical environment.
• Perform patient intake and obtain accurate medical histories, vital signs, and current patient information.
• Perform patient triage and communicate patient concerns appropriately to clinical staff.
• Perform EKGs and assist with diagnostic testing; perform phlebotomy and prepare laboratory specimens.
• Assist with medication administration according to established procedures and provider orders.
• Prepare examination rooms and maintain infection-control and sterilization standards.
• Educate patients regarding procedures, treatment instructions, and follow-up care.
• Maintain accurate patient documentation and electronic medical records.
• Assist with scheduling, insurance-related tasks, medical records, and other administrative responsibilities.
• Communicate professionally with patients, physicians, nurses, and other healthcare staff.

Medical Assistant - GARNET HEALTH - Middletown, NY

(2023-05 - 2024-10)

• Provided clinical support to physicians and healthcare staff during patient examinations and procedures.
• Performed patient intake, vital signs, medical histories, clinical documentation, EKGs, and diagnostic support.
• Performed phlebotomy and prepared laboratory specimens.
• Assisted with medication administration and patient education.
• Prepared examination rooms and maintained equipment and supplies according to infection-control procedures.
• Managed medical records, patient scheduling, insurance information, and administrative responsibilities.
• Provided professional and compassionate communication to patients and families.

Customer Service Associate - GARNET HEALTH PHYSICIANS - Middletown, NY

(2022-02 - 2023)

• Provided professional customer service to patients and healthcare customers by telephone and other communication channels.
• Answered questions regarding healthcare services and resolved customer issues and complaints.
• Processed orders and transactions accurately and provided information regarding available services.
• Conducted proactive customer outreach and documented customer interactions.
• Collected and analyzed customer feedback to identify service issues and opportunities for improvement.

Teacher's Assistant - CENTER FOR DISCOVERY - Hurleyville, NY

(2015-11)

• Provided direct care and support to individuals with developmental and intellectual disabilities.
• Assisted with lifts, transfers, toileting, daily activities, safety, and individualized programming.
• Responded to behavioral and safety situations using SCIP-R crisis-intervention procedures.
• Maintained accurate documentation and communicated client needs to appropriate staff.

Customer Service Representative - PRIVATE ISLAND - Wurtsboro, NY

(2014 - 2016)

• Provided telephone customer service, answered questions, resolved problems, and tracked packages.
• Maintained accurate delivery information and communicated with customers regarding package status.

Phlebotomist - BIOREFERENCE LABORATORIES, INC. - Goshen, NY

(2011 - 2014)

• Provided phlebotomy services at Valley View Nursing Home.
• Drew, processed, packaged, and transported blood specimens according to laboratory procedures.
• Maintained accurate specimen identification and documentation while providing compassionate patient care.

Dental Assistant - ORANGE COUNTY DENTAL - Middletown, NY

(2011 - 2012)

• Assisted dentists during examinations and treatment procedures, including X-rays and routine cleanings.
• Prepared treatment rooms, sterilized instruments, and maintained electronic patient documentation.

Dental Assistant - HAMPTON FAMILY DENTAL - Middletown, NY

(2011 - 2011)

• Assisted with dental procedures, X-rays, routine cleanings, and periodontal charting.
• Prepared and sterilized instruments and treatment rooms and maintained electronic patient documentation.

Clinical Assistant / Lab Technician - HUDSON RIVER COMMUNITY HEALTHCARE - Monticello, NY

(2008 - 2011)

• Performed phlebotomy, specimen processing, vital signs, and EKGs.
• Sterilized laboratory equipment and supplies using an autoclave and maintained laboratory safety procedures.

Medical Assistant - CRYSTAL RUN HEALTHCARE - Rock Hill & Middletown, NY

(1999 - 2008)

• Provided medical assistant support across cardiology, oncology, pulmonology, orthopedics, rheumatology, neurology, and internal medicine.
• Obtained vital signs, performed EKGs, and assisted patients with Holter monitor placement and use.
• Supported physicians and patients across multiple specialty-care environments.

Medical Assistant - ROCKLAND PULMONOLOGY & MEDICAL ASSOCIATES - West Nyack, NY

(1999 - 2000)

• Provided medical assistant support in pulmonology and internal medicine.
• Performed phlebotomy, vital signs, and EKGs and assisted physicians with patient care.

Personal Care Assistant - CRYSTAL RUN VILLAGE - Middletown, NY

(1989 - 1995)

• Provided direct personal care and support, transportation to medical appointments, medication assistance, personal hygiene support, meal preparation, household responsibilities, and community outings.
• Maintained accurate consumer documentation and daily logs.

High School Diploma - Monticello High School (1991)

Tri-State Testing and Learning (2007)