Natasha Jelks

Detailed and result driven leader ready to conquer any challenge placed in my path. Equipped with 10 years of experience in conflict resolution as well as impeccable customer service. Actively seeking out a company to call home where seeds can be planted, and growth can benefit your company as well as myself.

Property Manager - Trails at Lakeside - Indianapolis, IN

• Managed a team on site and overseeing all vendors
• Reviewed and managed all leases, renewals and terminations for property
• Served as point of contact for all vendors, tenants and prospects
• Overseeing construction and remodeling of multiple units on site
• Conducted audits of budgets insuring accounts weren't exceeded
• Monitored maintenance logs daily to ensure completion of orders
• Worked with upper management for marketing and comparisons to competition
• Processed all delinquency and payments made on property
• Organizing all files and meticulous documenting of any complaints and/or happenings
• Managed all ordering of office, maintenance and property supplies
• Created positive relationships with all vendors
• Excellent written, verbal and physical communication
• High level of professionalism at all times with all employees, vendors etc.
• Excellent conflict resolution
• Self Starter and Solution Driven

Retention Specialist - Vinebrook Homes - Indianapolis, IN

• Lead specialist in retention of tenants (lease renewals, inspections, occupancy checks etc)
• Customer to Management liaison
• Calculates renewal rates for tenant retention
• Customer care and support (handles 30-50 disputes and claims via email, phone or in person)
• Drafts leases, renewals, non renewals, addendums etc.
• Appears in court in person and via WebEx
• Fluent in Microsoft Office, Yardi, Salesforce, Zoom

Residential Manager - Kingston Square Apartments (Towne Properties) - Indianapolis, IN

• Residential Manager of 523-unit property
• Handling tenant complaints as well as management of conflict issues within the property (Property Liaison)
• Answering and routing calls/emails to proper individuals
• Scheduling maintenance for repairs, preventative maintenance and improvements
• Completing Indy Rent and Township applications for rental assistance as well as administering proper bulk checks to tenant accounts
• Handling all delinquent tenants and arranging payment plans that satisfies both parties in a timely manner and Processing 30-50 payments daily in office
• Correspondence with attorneys to start and dismiss evictions as well as working with the constable to evict ("Truck Out") tenants
• Distributes and processes applications/recertifications (including Section 8) for prospective and current tenants
• Works closely with Section 8 to process applications and resolve disputes (i.e., compliance visit issues, recertification issues, tenant/client correspondence etc.)
• Fluent in Rent Cafe, Yardi, Microsoft office, Rent Manager

Executive Administrative Assistant/ Property Manager Single Family Homes - Langston & Associate Construction (Residential and Commercial) - Indianapolis, IN

• Setting up banking, email and marketing systems (QuickBooks, Network Solutions, creating marketing materials)
• Works closely with owners and tenants to ensure all needs are met (Maintenance needs, rental terms, Tours etc.)
• Answering and routing calls/emails to proper individuals
• Creating social media material for outsourcing and marketing
• Oversee timelines for contractor's projects to remain in budget
• Distribute and process applications/recertifications for prospective and current tenants
• Preparing budget spreadsheets to reflect bids awarded from contract

Manager/Educator/CSM

(2014-01 - 2021-02)

Previous experience not listed includes adult education, luxury retail management as well as customer service.