Natasha Lozada

Support Associate

Talent

HendersonMember since July 12, 2026

Customer supportPhone supportTechnical troubleshootingPlatform demosData entryAdministrative tasksSchedulingDocumentationAdaptability

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Customer supportPhone supportTechnical troubleshootingPlatform demosData entry

About

Customer Support professional with over 5 years of experience in high-volume communication environments, including government and property management sectors. Successfully managed approximately 50+ daily interactions via phone and digital channels, ensuring high-quality service and timely resolution of inquiries. Proven ability to perform technical troubleshooting and handle complex administrative tasks while maintaining a patient and compassionate approach with users.

Skilled in collaborative environments, working cross-functionally to bridge communication between customers, maintenance teams, and corporate departments.

Experience

Data Analyst customer Service Representative - TEK Systems, Dept. of State - Phoenix, AZ

(2025-03 - 2025-07)

Managed high volumes of incoming phone support inquiries regarding sensitive passport information, ensuring data privacy and accuracy.
Optimized call handling times to provide efficient customer support while maintaining high-quality service standards for every caller.
Resolved complex issues by de-escalating calls and providing clear, digestible information to customers regarding application status.
Utilized internal databases to perform technical troubleshooting for user account issues and application discrepancies.

Property Assistant - Trinity Management, LLC. W/ John Leonard Temp Agency - Roxbury, MA

(2024-10 - 2024-11)

Coordinated service workflows as the primary liaison between residents and maintenance teams to ensure prompt completion of work orders.
Facilitated partner communications by scheduling and coordinating property services with external vendors to maintain operational efficiency.
Executed precise data entry for all maintenance-related invoices, streamlining the financial approval process for the corporate office.
Managed daily administrative tasks including phone reception, mail distribution, and procurement of office supplies to support team productivity.
Managed resident accounts and documentation, ensuring all contact information and service requests were accurately updated in the system.

Bi-lingual Survey Caller Representative - Ecco Group USA - Saint Petersburg, FL

(2024-07 - 2024-09)

Conducted outbound communication using specialized software, accurately documenting call dispositions and routing live calls to appropriate stakeholders.
Collaborated with management via digital chat platforms to provide real-time updates on data collection progress and field inquiries.
Demonstrated adaptability and commitment by maintaining a flexible schedule to meet high-volume project demands.
Assisted in onboarding new team members by providing brief platform demos on survey software and communication protocols.

Driver - Uber - Fort-Lauderdale, FL

(2019-01 - 2024-07)