Natasha Lozada

Customer Support professional with over 5 years of experience in high-volume communication environments, including government and property management sectors. Successfully managed approximately 50+ daily interactions via phone and digital channels, ensuring high-quality service and timely resolution of inquiries. Proven ability to perform technical troubleshooting and handle complex administrative tasks while maintaining a patient and compassionate approach with users.

Skilled in collaborative environments, working cross-functionally to bridge communication between customers, maintenance teams, and corporate departments.

Data Analyst customer Service Representative - TEK Systems, Dept. of State - Phoenix, AZ

(2025-03 - 2025-07)

• Managed high volumes of incoming phone support inquiries regarding sensitive passport information, ensuring data privacy and accuracy.
• Optimized call handling times to provide efficient customer support while maintaining high-quality service standards for every caller.
• Resolved complex issues by de-escalating calls and providing clear, digestible information to customers regarding application status.
• Utilized internal databases to perform technical troubleshooting for user account issues and application discrepancies.

Property Assistant - Trinity Management, LLC. W/ John Leonard Temp Agency - Roxbury, MA

(2024-10 - 2024-11)

• Coordinated service workflows as the primary liaison between residents and maintenance teams to ensure prompt completion of work orders.
• Facilitated partner communications by scheduling and coordinating property services with external vendors to maintain operational efficiency.
• Executed precise data entry for all maintenance-related invoices, streamlining the financial approval process for the corporate office.
• Managed daily administrative tasks including phone reception, mail distribution, and procurement of office supplies to support team productivity.
• Managed resident accounts and documentation, ensuring all contact information and service requests were accurately updated in the system.

Bi-lingual Survey Caller Representative - Ecco Group USA - Saint Petersburg, FL

(2024-07 - 2024-09)

• Conducted outbound communication using specialized software, accurately documenting call dispositions and routing live calls to appropriate stakeholders.
• Collaborated with management via digital chat platforms to provide real-time updates on data collection progress and field inquiries.
• Demonstrated adaptability and commitment by maintaining a flexible schedule to meet high-volume project demands.
• Assisted in onboarding new team members by providing brief platform demos on survey software and communication protocols.

Driver - Uber - Fort-Lauderdale, FL

(2019-01 - 2024-07)

• Provided high-quality customer service during passenger transport, maintaining a high rating through professional communication and reliability.

Online Grocery Pickup - Instacart Shoppers - Fort Lauderdale, FL

(2021-12 - 2023-07)

• Managed end-to-end grocery orders via mobile application, ensuring accurate item selection and timely delivery to provide a positive user experience.

Customer Support Specialist (Remote) - MAXIMUS-VAXX - Remote

(2021-05 - 2021-07)

Patient Access Representative - UNIVERSITY OF MIAMI - Fort Lauderdale, FL

(2021-01 - 2021-04)

Adjudicator - STATE OF FLORIDA OPS - Fort Lauderdale, FL

(2020-11 - 2020-12)

Customer Support Representative - MAXIMUS- IRS PROJECT - Remote

(2020-07 - 2020-11)

Customer Support Associate - SUTHERLAND GLOBAL SERVICES - Rochester, NY

(2019-09 - 2020-01)

Cashier Associate/ Pharmacy Tech, Cashier/ Floor - RITE AID - Boston, MA

(2019-06 - 2019-08)

Paraprofessional - BOSTON PUBLIC SCHOOLS - Boston, MA

(2018-08 - 2018-12)

Debt Specialist - FHCANN & ASSOCIATES INCORPORATED - North Andover, MA

(2018-01 - 2018-08)

Spanish Interpreter - AMERICAN, TRANSLATION PARTNERS - Raynham, MA

(2016-07 - 2017-12)

Spanish Interpreter - BAYSTATE, INTERPRETERS, INC - Boston, MA

(2016-07 - 2017-12)

Customer Service Representative - BAIN & COMPANY - Boston, MA

(2016-05 - 2016-06)

Help Desk Support - PARTNERS HEALTHCARE - Wellesley, MA

(2015-12 - 2016-05)

Associate's degree - Paralegal Studies - Bryan University Phoenix, AZ

Bachelor's degree - English - University of Massachusetts Boston, MA

High school diploma - John D. O' Bryant School of Mathematics & Science Roxbury, MA