Fela Best
Customer Support Associate (Self-Service)
Talent
SpringMember since August 7, 2026
Customer Support & SaaSSelf-Service OnboardingResource OrganizationMetric & Signup TrackingWritten CommunicationSoftware Proficiency
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Customer Support & SaaSSelf-Service OnboardingResource OrganizationMetric & Signup TrackingWritten Communication
About
Self-Service & Resource Management
Experience
Customer & Dispatch Support Associate at Grand Husky Logistics (Present)
Self-Service & Resource Management
- Supported self-service clients & vendor partners with onboarding guidance and proactive outreach.
- Organized and maintained self-service materials, documentation, and digital tracking resources.
- Monitored response rates, signups, and customer metrics to share insights for team improvement.
Courier & Client Support Specialist at FedEx Express / SpeedX / Jump Logistics
Digital Software & Client Engagement
- Delivered direct client support via mobile apps and digital software tracking platforms.
- Oversaw response rate metrics and managed accurate digital record-keeping in high-volume settings.
- Identified customer journey improvements and surfaced account expansion opportunities.
Education
BA in Communication (Radio, TV & Film) – Texas Southern University (2026-12)
(2018)
Skills
Customer Support Associate (Self-Service)
