Access Services Representative Main Registration / Emergency Room - Baylor Scott and White Medical Center McKinney - McKinney
(2013-03)
- Perform patient interviews to obtain demographic, insurance and financial data required for registering patients
- Serves as a liaison between clinical staff and patients with ability to demonstrate critical thinking and effective communication in a high paced environment
- Verifies patient eligibility for insurance coverage when applicable
- Negotiates payment arrangements and explains consents to patients
- Demonstrates ability to manage multiple changing priorities in an effective manner under stressful demands
Room Control Coordinator - Baylor Scott and White Medical Center McKinney - McKinney
(2012-06 - 2013-03)
- Coordinate room assignments and utilization including admissions and transfer within specialty area of hospital
- Communicate with physicians and nurses regarding emergency and direct admissions based on bed availability, treatment plan and admission criteria
- Coordinates room control and ensure appropriate bed management throughout the day
- Maintains communication with Emergency Department, operating room, and inpatient floors
- Conducts triage registration within five minutes of patient presenting to the emergency department obtaining medical screening information
- Utilizes various types of hospital operating systems such as Allscripts, Medhost, Patcom, and Teletracking
Radiology Diagnostic Support Tech / Unit Secretary - Medical Center of Plano - Plano
(1999-08 - 2012-06)
- Responsible for a broad range of clerical duties including answering phones, taking and routing messages, and greeting and assisting patient and visitors
- Utilizes various types of office equipment to include intercommunications system, computer, fax and copier
- Proficient in various types of Radiology Information systems including PACS, Synapse, Meditech
- Responsible for transcribing doctors' orders and registering patients according to hospital protocol
- Assist patients in accurately completing appropriate forms needed for diagnostic test
- Monitor large volume of patient check in and check outs
- Established new check-out film process which has helped the efficiency of tracking and processing of x-ray films
- Maintains majority of x-rays and correspondence of mail outs in Radiology
- Assist all Radiology modalities in patient lifting if needed
- Trained and assisted new employees as needed
Credit Card Services Account Representative - The Associates
(1997-05 - 1999-08)
- Attend to customer needs beyond the immediate transactions and successfully transitioned the customer to the appropriate source of channel to address needs
- Maximized business by credit card application sales
- Presented with "Outstanding Service Award" for fastest call time on the phone which help improve call time by 50%
- Fully serving each call providing "one-stop service"
