Náthali Villegas

I am seeking a challenging position with an organization that will allow me to contribute my skills, abilities and experience for further growth and effectively contribute to any task force or obstacles presented to me.

Bilingual Customer Service Representative - Teleperformance for United Healthcare

(2024-11)

• Answering members inquiries via phone.
• Updating members records and maintaining account accuracy
• Escalating complex issues to the appropiate department.
• Documenting interactions and tracking problem resolution.

Customer Service Representative / Mail Clerk - The Mailing Store Business Center

(2023-02 - 2023-11)

• Sort and distribute incoming mail and packages to various departments like storage and mailingroom.
• Collect outgoing mail and prepare for shipment.
• Weighing, labeling, prepare postage and packaging.
• Coordinate with shipping services such as FedEx, USPS, UPS and DHL.
• Respond to customers inquiries via phone, email or in person.
• Assist customers with services like fax, email, money transfering with programs like Barri and Western Union.

Assistant Teacher - Country Kids Academy

(2015-01 - 2016-12)

• Supervise and monitor the safety of children in our care.
• Organize mealtimes
• Supervise and help the kids with personal hygiene.
• Organize activities or implement a curriculum that allows children to learn about the world and explore interests.
• Keep records of children daily routine for parents.

Facilities Coordinator - SEFLA Languages

(2014-01 - 2015-12)

• Served clients by greeting and directing them appropriately.
• Answered phones and emails in a timely manner and direct calls to their correct offices.
• Create and manage both digital and hard copy filing systems for all partners.
• Organize incoming and outgoing mail.
• Coordinate meetings and appointments.

Mass Communications Major - Mass Communications - Nicholls State University (2007-01 - 2009-12)

Diplomado en Radio y Locución - Radio y Locución - Tecnologico de Monterrey (2005-01 - 2006-12)