OPERATIONS MANAGER Nov 2023 - Sep 2025
FC Surveying, Inc., Bradenton, FL
- Streamlined daily operations to improve workflow efficiency, resulting in substantial improvements in project turnaround times.
- Analyzed resource allocation and optimized staff scheduling, enabling more effective project delivery and reducing bottlenecks.
- Coordinated cross-functional teams to ensure seamless communication and successful completion of surveying projects.
- Maintained rigorous quality control standards, ensuring accuracy in project documentation and compliance with industry regulations.
- Fostered a positive work environment by mentoring team members and encouraging professional development.
- Introduced digital project tracking tools, expediting reporting, and enhancing real-time visibility for stakeholders.
REALTOR Dec 2016 - Nov 2023
Keller Williams, Bradenton, FL
- Negotiated property sales and purchases, achieving substantial improvements in client satisfaction and transaction efficiency.
- Consistently generated and handled traffic by converting phone and email inquiries into scheduled appointments
- Prepared accurate contracts and documentation, ensuring compliance and reducing processing errors for seamless closings.
- Advised buyers and sellers on market conditions, delivering informed recommendations that led to successful outcomes.
- Worked closely with mortgage brokers, inspectors, and attorneys to facilitate smooth transactions and resolve challenges promptly.
- Conducted regular property inspections (equivalent to inspecting apartments prior to resident move-ins), ensuring the property and grounds met all safety standards and were in move-in condition.
- Provided high-level client service by applying listening and empathy skills to assist with ongoing resident relations, ensuring requests were responded to promptly and accurately throughout the transaction and beyond.
- Introduced digital marketing strategies to expand property visibility, resulting in increased client interest and broader market reach.
- Implemented follow-up systems to track client leads, driving higher conversion rates and supporting steady business growth.
- Researched neighborhood trends and property values to advise clients, enabling confident, data-driven real estate decisions.
- Maintained meticulous CRM records to ensure timely follow-ups and accurate client information, supporting effective lead management and retention.
