Dental Assistant - Hudec
(2024-09)
Mentor
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Customer Service Specialist - CFNA
(2023-02 - 2024-04)
- Provided excellent customer service by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Offered resolutions to de-escalate calls and solve customer issues.
- Collected deposits or payments and arranged for billing.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified opportunities to improve policies and procedures related to customer service operations.
Insurance Customer Service Representative - Medical Mutual
(2022-01 - 2022-06)
- Greeted customers and provided prompt, courteous service.
- Verified accuracy of customer data entered into the system.
- Provided quotes on various types of insurance policies.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Checked documentation for appropriate coding, catching errors and making revisions.
Environmental Services Housekeeper - Cleveland Clinic
(2021-07 - 2022-01)
- Greeted visitors warmly upon entering the facility; provided directions or assistance when necessary.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
