Neda Abedini

Motivated customer service professional with experience supporting teams, resolving escalated issues, and maintaining high customer satisfaction. Strong at organizing workflow, training new team members, and improving the customer experience. Driven to grow, contribute, and take on new responsibilities.

Willing to relocate: Anywhere

Service Advisor at Mike's Automotive (2026-03 – 2026-07)

• Greeted customers and accurately identified vehicle service needs.
• Prepared repair estimates and explained recommended services clearly.
• Scheduled appointments and coordinated workflow with technicians.
• Maintained regular communication with customers on repair status and completion times.
• Processed repair orders, invoices, and warranty claims accurately.
• Delivered exceptional customer service, resolving concerns professionally and promptly.
• Recommended maintenance services to improve vehicle performance and safety.
• Managed multiple customers and repair orders in a fast-paced environment.
• Ensured accurate documentation and compliance with company policies.
• Built long-term customer relationships, contributing to repeat business and high customer satisfaction.

Server at Chuys TexMex (2025-09 – 2026-03)

• Greeting customers, presenting menus, taking accurate orders, answering questions about menu items, serving food and beverages, ensuring customer satisfaction, managing payments, clearing and setting tables, and adhering to health and safety standards.

Assistant Manager at PepBoy's Auto Service & Tires (2023-05 – 2025-09)

• Managing and overseeing the daily shops objectives.
• Greet all customers either by phone or in person, schedule work according to the correct mechanic for the service.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Make sure customers are satisfied with the services performed.
• Maintain positive customer relationships to ensure repeat business.
• Handle all transactions.
• Keep records of all deposits.
• Schedule staff accordingly, also maintain clock in and outs.
• Complete monthly audits.

Customer Service Advisor at Pep Boys - Manny, Moe and Jack (2022-01 – 2023-05)

• Answer all phone calls and schedule all appointments according to available mechanic and techs, also schedule according to productivity.
• Write up all work orders according to necessary maintenance needed for each individual and present to customers.
• Authorize all work and parts according to the work orders.
• Cancel or reschedule any appointments that are made through the web that the shop cannot provide service for.

Server at TEDS CAFE ESCONDIDO (2017-03 – 2021-09)

• Greeting customers, presenting menus, taking accurate orders, answering questions about menu items, serving food and beverages, ensuring customer satisfaction, managing payments, clearing and setting tables, and adhering to health and safety standards.
• Handled the to go station, which involved taking orders either by phone, in person, or online.
• Bag all the orders correctly to ensure customer satisfaction.
• Time all orders for customer pick up, collect payment, and keep area clean.

High school or equivalent – Edmond Santa Fe High School (1999 – 2004)

Upper secondary education