Neelima

Technical and operations professional with 3+ years of experience supporting enterprise and data center network infrastructure in large-scale environments. Experienced in monitoring infrastructure, responding to alarms and incidents, performing troubleshooting and corrective actions, supporting scheduled maintenance activities, and maintaining detailed technical documentation. Hands-on experience with Layer 1 and Layer 2 diagnostics, equipment/interface verification, fiber validation, port testing, network monitoring, and incident response across Cisco, Arista, and Juniper environments.

Strong ability to follow established procedures, investigate technical issues, coordinate with engineering teams, and maintain reliable infrastructure operations in environments requiring high availability.

Network Operations Engineer at Profile DM (2025-01 – Present)

• Monitor and maintain production infrastructure supporting 3,000+ devices, helping maintain 99.9% availability and responding to infrastructure incidents within established SLA targets.
• Perform daily monitoring and investigation of infrastructure conditions using SolarWinds, NetFlow, and other monitoring tools to identify alarms, connectivity problems, packet loss, latency, and congestion.
• Troubleshoot and resolve 20–30 technical incidents weekly, including VLAN misconfigurations, interface failures, connectivity issues, and infrastructure-related faults across Cisco, Arista, and Juniper environments.
• Perform Layer 1 and Layer 2 diagnostics, including fiber validation, port testing, interface verification, and connectivity checks to isolate and correct infrastructure faults.
• Support scheduled maintenance and corrective troubleshooting activities while following established operational procedures and minimizing service disruption.
• Investigate monitoring alerts and determine appropriate corrective actions, escalating complex issues when required.
• Use Wireshark, SolarWinds, NetFlow, ping, and traceroute to diagnose infrastructure conditions and identify root causes of technical issues.
• Maintain accurate technical documentation related to network infrastructure, incidents, troubleshooting activities, and operational changes.
• Support connectivity between internal infrastructure and cloud-hosted services using Python for diagnostics, monitoring, and basic automation.
• Work with technical teams to coordinate troubleshooting and ensure assigned incidents are addressed within defined operational and SLA requirements.

Network Engineering Intern at Tek systems (2024-08 – 2024-10)

• Assisted with deployment, configuration, testing, and troubleshooting of Cisco routers and Catalyst switches supporting lab environments with 1,000+ connected endpoints.
• Supported scheduled infrastructure activities involving VLAN segmentation and OSPF routing across multiple network segments.
• Performed equipment and interface verification during troubleshooting to identify connectivity and configuration issues.
• Captured and analyzed network traffic using Wireshark to investigate packet loss, latency, and application connectivity problems.
• Assisted engineering teams with technical troubleshooting and resolution of infrastructure issues using established procedures.
• Maintained configuration records, topology diagrams, and equipment documentation for 20+ network devices.
• Followed established technical processes while supporting network testing, configuration, and troubleshooting activities.

Network Support Engineer at Optum (2021-06 – 2023-07)

• Supported LAN and WAN infrastructure across multiple office locations, managing 300–400 routers, switches, and access devices to maintain reliable network operations.
• Configured and maintained Cisco routing and switching equipment during scheduled maintenance and upgrade activities.
• Monitored infrastructure performance using SolarWinds and investigated recurring alerts to identify and resolve technical issues proactively.
• Assisted with troubleshooting and corrective actions for network connectivity, interface, routing, and infrastructure-related faults.
• Performed diagnostics using ping, traceroute, packet analysis, and other troubleshooting tools to isolate technical problems.
• Assisted with VPN configuration and troubleshooting for 200+ enterprise users.
• Maintained technical documentation and supported accurate records of network configurations and infrastructure changes.
• Worked according to established operational procedures while supporting reliable infrastructure availability and minimizing downtime.

M.S in Computer Information System – New England College (2023-08 – 2024-12)