Neena Turco

Focused Crisis Stabilization Specialist skilled in delivering caring and compassionate support to clients who are experiencing mental health/crisis issues. Well-versed in providing assessment & crisis management for clients seeking emergency mental health services. Highly motivated and enthusiastic about helping people in need.

Solid team player, with an upbeat, energetic personality and positive attitude with proficiency in building a rapport with clients. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities.

Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges.

Stabilization Specialist at Eliot Community Human Services

(2022-12 – Present)

• Triage and respond to telephone mental health crisis intervention.
• Assist in bed search as needed (CCS, IP, CBAT/YCCS)
• Provide telephonic supportive counseling and empathetic listening to client
• Locate psychiatric placement, schedule appointment, provider follow up
• Support clinicians with YMCI/AMCI onsite and mobile evaluations
• Collaborate with stabilization manager to triage clients on a walk-in basis

Office Administrator at Sav-A-Tree (2016-05 – 2020-06)

• Answered phones, scheduled appointments, assisted clients with any questions and concerns they may have
• Provided administrative support to department heads and office staff
• Performed various administrative tasks to ensure that the office ran smoothly and efficiently
• Built a great rapport with clients to ensure customer satisfaction

Collections Manager at Cambece Law Office (2005-06 – 2016-01)

• Managed and assist a team of 12 collectors hit their budget each month
• Provided a high level of customer service and discretion to all consumers
• Persuaded consumers to resolve outstanding debts in a timely manner
• Negotiated settlements or payment arrangements with consumers to reconcile debt
• Ensured that collectors are following state and federal guidelines

Certified Phlebotomy Technician (CPT) – Spectrum Healthcare Training (2021-08 – 2021-11)

Associate's Degree – North Shore Community College (1998-09 – 2000-05)