IT Analyst / Team Lead - Fairfax County Dept. Of Family Services - Fairfax, VA
(2024-09)
Fairfax County is one of the largest counties in the U.S., known for its diverse population and high-quality public services.
- Conducted thorough testing of Windows 11 to assess impact on 1,300 users, leading to successful upgrade and improved system performance
- Administered system access for DFS users, streamlining onboarding to ensure new hires had necessary access by the end of their first week and revoking all access on date of exit
IT Technician - Fairfax County General District Court - Fairfax, VA
(2022-07 - 2024-09)
As a key part of the Virginia judicial system, Fairfax County General District Court addresses over 100,000 cases annually.
- Managed a year-long project to enhance credit card processing by integrating secure Ethernet connections, addressing infrastructure setbacks and maintaining PCI compliance across 13 workstations and 3 worksites
- Maintain and update IT documentation to ensure all staff are informed of system changes and best practices
- Assist in troubleshooting hardware and software issues to minimize downtime and optimize user productivity
- Collaborate with the IT team to develop proactive maintenance schedules to ensure system reliability and performance
Assistive Technology Technician - Anne Arundel County Public Schools - Glen Bernie, MD
(2021-04 - 2022-07)
Anne Arundel County Public Schools is a leading educational institution serving over 80,000 students in Maryland, focused on academic excellence and community engagement.
- Assisted teachers and students by providing effective support and training in the use of assistive technology tools and resources
- Provided one-on-one support to students to improve their confidence and proficiency in using assistive devices
- Facilitated training sessions for staff on the latest advancements in assistive technology and best practices for implementation in classrooms
- Oversaw the deployment and lifecycle management of mobile devices (iPads, iPhones, Macs) streamlining the process for enhanced user accessibility
Genius - Apple - Annapolis, MD
(2017-04 - 2021-06)
As a global leader in technology, Apple has a market capitalization exceeding $2 trillion, driven by its commitment to design and functionality.
- Provided in-depth product knowledge and guidance to customers, enhancing their understanding of Apple technology and software
- Trained new team members on best practices for customer engagement and trouble resolution to ensure a high-quality service experience
- Collaborated with fellow Geniuses to develop and streamline diagnostic procedures for faster problem resolution
