Neil Smart

I am organized, with a wide range of experience, ranging from product management to writing detailed software documentation, and providing extensive technical training to clients from all over the world. I believe this combination of experience gives me a unique approach to serving customers from every walk of life.

Experience

2020 – Present

Self Employed Musician and Artist

• Singer/Songwriter

• Painter

2016 – 2020 

Technical Writer/Trainer | TransPerfect Corporation | Boulder, Colorado

• Provided customer training
• Served as Technical Lead

• Wrote and edited software documentation 
• Created online help 

2014 – 2016 

Product Manager | 10-4 Systems (Trimble Visibility) | Boulder, Colorado

• Created customer support department
• Led teams of software developers

• Created software usability standards
• Maintained knowledge bases 

2008 – 2013 

Quality Assurance Lead | ENLASO Corporation | Boulder, Colorado

• Maintained translation quality
• Led teams of linguists through testing 

• Liaison with clients
• Maintained detailed records

2007 Graduate (A.A) Capilano University North Vancouver, BC Canada 3.76 cumulative GPA