Nelson Boson
Technical Support and Customer service Specialist.
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About
With over 20 years of customer service experience, 10 years of sales expertise, and strong computer and communication skills, I am confident in my ability to deliver value and professionalism
Throughout my career, I have consistently exceeded expectations by resolving customer issues efficiently, improving client satisfaction, and identifying opportunities to upsell and retain business. I have worked in fast-paced environments, handled high-volume support via phone, email, and chat, and am familiar with tools such as Salesforce, Zendesk, and Microsoft Office.
Experience
Earthlink - Master Technician - 2 Years
Convergys - Sales Inbound Outbound -2 Years
West Corp - Customer Service- 5 years
Walmart - Phone Specialist - 3 Years, Customer Service 4 Years
Retail Stores- Customer Service 15 Years
Self-Taught - Computer Skills 20 Years
Education
- 10 Years of Technical Support
- 20 Years of Customer Service Experience
- 5 Years In Sales
- 30 Years in Computer Skills and Programs
- 15 Years in Retail
- 6 Years in Inbound and Outbound Sales
