Nelson Kirk
Cybersecurity | Network Engineer | CCNA, CySA+
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About
Veteran IT professional with 10+ years of experience in network engineering, cybersecurity, and systems administration. Recently completed a B.S. in Cybersecurity & Information Assurance and holds multiple certifications including CCNA, Security+, CySA+, PenTest+, and SSCP.
Experience
Bon Secours Mercy Health – Network Engineer
Cincinnati, OH | Nov 2022 – Sept 2024
Installed/configured Cisco routers/switches; followed technical implementation guides for layer 2 devices
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Responded to outages and hardware/software failures; restored operations using CLI tools and SSH
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Provided 24x7 on-call support; coordinated outage bridges via WebEx and coordinated cross-team recovery effort
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Resolved LAN/WAN, DNS, and wireless issues; rebooted APs via Cisco Prime and Cisco DNA Center
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Performed secure device onboarding/config updates via SSH
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Managed Ips assignments, DHCP scopes, and credentials via Windows AD and Windows MMC
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Documented incidents and resolutions in ServiceNow; ensured SLA compliance and audit readiness
CBTS Alta Fiber – IT Support Analyst II
Cincinnati, OH | May 2021 – Nov 2022
Delivered Tier II support for telecom platforms and enterprise customers
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Performed root cause analysis and collaborated with engineering teams to resolve complex issues
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Created ServiceNow knowledge base entries for rare or recurring incidents
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Supported Cisco Broadworks systems; adjusted configurations and resolved service-impacting events
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Initiated outbound support calls to internal/external customers during incident lifecycles; maintained high customer satisfaction
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Maintained incident logs and ensured SLA compliance
UC Health – Service Desk Specialist
Cincinnati, OH |Feb 2015 – May 2021
Provided Tier I–II support for hardware, software, and networking issues across hospital systems
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Logged and escalated incidents via Footprints and Compass; ensured timely resolution
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Executed batch jobs, backups, and secure media handling in compliance with HIPAA standards
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Facilitated cross-team communication for specialized IT support and escalations
UC Health – IT Network & Security Engineer (Trainee)
Cincinnati, OH | Aug 2015 – Sept 2017
Installed/configured switches/routers; activated ports and assigned IPs for clinical devices
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Applied firewall updates and created VPN tunnels using Palo Alto firewall
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Conducted cabling and UPS maintenance across multiple facilities
Education
B.S. Cybersecurity & Information Assurance – Western Governors University, June 2025
A.A.S. Computer Network Engineering – Cincinnati State Technical & Community College
