Ness S

Detail-oriented Human Resources support professional with experience in employee relations, personnel recordkeeping, and data entry into business systems. Skilled at handling confidential information with discretion, answering calls, preparing correspondence, and supporting hiring, onboarding, and compliance. Bilingual in English and Spanish, proficient in Microsoft Office and business data systems (SAP).

Live-in Childcare Provider · Exchange Visitor - Au Pair in America (Cultural Exchange Program) - Berkeley, CA

(2023-01 - 2025-12)

• Served as a trusted daily point of contact for the host family, listening to their needs, communicating clearly, and adapting to changing requests with patience.
• Achieved professional working proficiency in English (B2) through full immersion and daily communication in a U.S. household.

Call Center Agent - Universidad del Sinú — Call Center - Montería, Colombia

(2021-01 - 2022-12)

• Answered and placed calls professionally, guiding students step by step through enrollment processes and procedures.
• Documented every interaction accurately and maintained clear, organized filing systems and records.

Environmental Management Apprentice (SENA) - Gaseosas de Córdoba S.A.S. (POSTOBÓN) - Montería, Colombia

(2020-11 - 2021-05)

• Led performance reviews and a supervisor evaluation survey, supported orientation of new team members, and delivered individual feedback with improvement plans to support positive employee relations.
• Tracked personnel time and processed purchasing in SAP, entering data accurately and keeping records confidential.

Postgraduate Specialization - Industrial Hygiene & Safety - University of Córdoba (2022-01 - 2023-12)

B.S. - Environmental Engineering - University of Córdoba (2014-01 - 2020-12)