Service Manager at Ambrose Solar (2025-07 – 2026-03)
- Supervised and led a team of five employees across office and field operations, ensuring productivity and quality standards were met.
- Prepared and presented weekly and monthly revenue reports directly to the Director of Operations.
- Resolved escalated client concerns, maintaining strong customer relationships and protecting company reputation.
- Earned certifications for installation and service of Tesla, Franklin, and Sigenergy (Point Guard) battery & inverter systems.
- Collaborated with executive leadership to develop and implement strategies that improved departmental profitability.
Senior Technical Asset Manager at Aspen Power (formerly Safari Energy) (2022-01 – 2025-01)
- Negotiated vendor contracts and ensured equipment quality and cost efficiency
- Built and managed an internal O&M team for Georgia-based assets
- Oversaw dispatch and service for 300+ commercial solar assets
- Led onboarding and training for 5 new team members
- Supported field technician program development
Technical Asset Manager at Aspen Power (formerly Safari Energy) (2022-01 – 2025-01)
- Monitored and optimized asset performance across a broad portfolio
- Developed asset management plans to enhance ROI
- Streamlined internal processes for operational efficiency
Project Manager at Trimark Associates (2019-08 – 2020-01)
- Managed 11 high-profile RDAS and cybersecurity projects
- Coordinated with internal teams (Engineering, Ops, IT) to deliver on timelines
- Supported IFA-to-As-Built documentation with design teams
Senior Account Manager at SunSystem Technology (2015-11 – 2019-08)
- Directed Commercial Account Management team and division reporting
- Implemented process improvements and delegated project assignments
Commercial Account Manager at SunSystem Technology (2015-11 – 2019-08)
- Managed client relations for O&M services
- Streamlined scheduling with regional managers
- Deployed new field reporting software (Scoop)
Project Escalation Manager at Enphase Energy (2010-06 – 2015-08)
- Managed escalated projects and sensitive accounts requiring NDAs
- Led team of 7 engineers/project managers on field resolution efforts
- Collaborated on new product rollouts and hands-on site work
Remote QA Manager at Enphase Energy (2010-06 – 2015-08)
- Oversaw rapid project growth totaling $50M
- Standardized field team processes and ensured NEC compliance
- Supported beta testing for hardware/software products
Lead Commercial Support at Enphase Energy (2010-06 – 2015-08)
- Led expanding team on large-scale commercial projects
- Trained international teams and supported new geography launches
- Drove 20%+ above performance targets
