Nichole Cumming
DENTAL REVENUE CYCLE | INSURANCE & ACCOUNTS RECEIVABLE
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About
Dental revenue cycle and operations professional with 25 years of dental experience. Skilled in insurance billing, payer portals, denials and appeals, aged A/R, patient and insurance collections, EOB reconciliation, payment posting, account audits, claim documentation, staff training, and workflow improvement. Associate degree focused in Business and Accounting; Cum Laude.
Experience
Operations Manager / Practice Administrator - Oneco Smiles General and Cosmetic Dentistry - Bradenton, FL
(2024-08)
- Oversee insurance administration, A/R, patient collections, payment posting, adjustments, and patient financial arrangements.
- Manage claims through payer follow-up, denial resolution, appeals, resubmissions, and payment reconciliation; research aged balances through payer portals.
- Review EOBs, reconcile payments, audit accounts, investigate discrepancies, and verify narratives, radiographs, and supporting claim documentation.
- Train front-office staff in insurance verification, claims, payer portals, EOBs, payment posting, and documentation requirements.
- Standardize workflows, monitor financial reports and expenses, resolve billing issues, and maintain HIPAA/OSHA compliance.
Dental Office Manager - Smile Design Dentistry - Sarasota, FL
(2023-06 - 2024-07)
- Managed operations for a high-volume practice averaging approximately $200,000 in monthly production.
- Oversaw A/R and A/P, insurance verification, benefit breakdowns, allocations, patient financial arrangements, and reporting.
- Used Dentrix and Microsoft Office; managed budgets and P&L information; supervised workflows for 10+ employees.
Implant Treatment Coordinator and Surgical Assistant - Middleton Oral Surgery - Sarasota, FL
(2022-08 - 2023-06)
- Presented implant and oral surgery treatment plans exceeding $100,000; coordinated treatment and communication among patients, specialists, and referring offices.
Owner / Independent Dental Contractor - EFDA Temporary Fill-In, LLC - Sarasota, FL
(2017-02 - 2019-06)
- Provided insurance, treatment coordination, reception, and office management support across multiple dental practices; adapted to different systems and workflows.
Education
A.A. - Business and Accounting - State College of Florida (2012)
