Lynn Mahoney

Revenue cycle executive with extensive experience leading complex healthcare revenue operations, building high-performing teams, and improving financial performance across physician practices, healthcare technology organizations, and consulting environments. Deep expertise in end-to-end RCM, payer reimbursement, denial and AR management, analytics, operational transformation, and healthcare systems. Proven success building scalable revenue cycle infrastructure, leading major EHR transitions, and translating complex operational data into actionable financial and strategic insights.

Director of Revenue Cycle - Florida Urology Partners

(2021-06)

• Lead enterprise revenue cycle operations for a large multi-provider specialty organization through significant growth, with charges and revenue doubling during tenure.
• Directed RCM through a major EHR conversion while maintaining unrecoverable accounts receivable at approximately 2–3%, minimizing revenue loss during substantial operational and technological change.
• Recruit, develop, and lead a high-performing team of 36 employees; scale staffing, workflows, controls, and performance expectations to support organizational growth.
• Direct end-to-end billing, collections, denial management, and AR follow-up, with AR over 90 days averaging approximately 23%.
• Analyze payer, reimbursement, denial, and AR trends; validate complex data and deliver recurring and ad hoc executive reporting for Accounting, Operations, and Billing leadership.
• Partner cross-functionally with Finance, Operations, clinical stakeholders, and external partners to resolve revenue cycle risk and improve workflow effectiveness.

Independent Revenue Cycle Consultant - Self-Employed

(2019-01)

• Advise physician practices and healthcare leaders on revenue cycle performance, reimbursement, staffing, operational efficiency, and workflow optimization.
• Conduct comprehensive RCM assessments to identify reimbursement leakage, AR risk, process deficiencies, staffing needs, and opportunities for financial improvement.
• Develop reusable analytics and reporting models integrating large transaction-level datasets into management reporting for charges and collections, net collection performance, AR aging, Days in AR, provider and procedure productivity, and reimbursement trends.
• Design KPI frameworks, workflows, staffing models, and training programs that translate complex revenue cycle data into actionable financial and operational insights.

Billing Manager - Carolina Digestive Health Associates

(2017-01 - 2018-12)

• Led the rapid transition of revenue cycle operations from an outsourced billing model to a fully in-house operation, building the team, workflows, controls, analytics, and performance infrastructure.
• Designed the staffing model for the transition using transaction volumes, workload analysis, productivity assumptions, and compensation modeling to forecast functional staffing and labor requirements.
• Reduced physician-practice Days in AR from approximately 33 days to the low-to-mid 20s, reaching approximately 23 days, while supporting more than $65 million in annual professional charges.
• Reduced AR over 90 days by approximately 28% during a measured six-month period, including an approximately 30% reduction in aged insurance AR.
• Improved collection performance following the transition, with payment growth outpacing charge growth during comparable reporting periods.
• Built and managed a multidisciplinary RCM team spanning eligibility, authorizations, coding/charge entry, payment posting, denial resolution, and AR follow-up.
• Developed executive reporting covering charges, collections, AR aging, provider and procedure productivity, reimbursement, and operational trends.

RCM Operations Manager - gMed

(2015-06 - 2016-10)

• Joined a newly established RCM division during rapid organizational change, managing daily operations while prioritizing new-client implementations and stabilization of existing accounts.
• Oversaw personnel and hiring, client implementations, ongoing account management, escalation management, analytics, and reporting.
• Assessed resource levels and allocation, staff development needs, and workflow design to address operational challenges and improve scalability and service performance.
• Managed the Charlotte office and partnered across internal teams to balance implementation demands, client needs, and operational readiness.

Director of Physician Services - PMMC, Inc.

(2012-01 - 2015-06)

• Led operations and strategic direction for Physician Contract Management software and consulting services, including team leadership, client relationships, product goals, escalations, and growth initiatives.
• Partnered with Product, Development, and Operations to drive product direction and functionality, improve customer experience, and maximize client ROI.
• Translated complex payer contract terms and physician reimbursement methodologies into detailed business requirements and project specifications for redevelopment of the contract-management calculation engine.
• Achieved 96% accuracy in first-pass side-by-side validation of the rebuilt calculation engine against defined specifications and reimbursement calculations.
• Served as the bridge between healthcare reimbursement operations, client requirements, and technical development teams.

Operations Supervisor, Business Office Manager - Radiology Regional Center

(2004 - 2011)

Billing Manager - Eye Centers of Florida

(2002 - 2004)

Regional Manager - Doctor's Health System

(2001 - 2002)

Business Office Manager - Internal Medicine Associates

(1997 - 2001)

Liberal Arts - Suffolk County Community College