Nicoel Jackson

Compassionate and highly organized customer service and administrative professional with extensive experience in medical transcription, healthcare-related documentation, customer support, scheduling, records management, problem resolution, and administrative coordination. Brings firsthand, in-depth knowledge of ostomy care and the practical challenges individuals may encounter when living with an ostomy, including pouching systems, skin barriers, barrier rings, convex and flat appliances, high-output systems, leakage management, peristomal skin protection, and individualized product selection. Strong ability to listen carefully to patient and customer concerns, understand individual needs, explain information clearly, troubleshoot practical challenges, and coordinate effectively with healthcare professionals and other support resources.

Experienced handling sensitive and confidential information with professionalism, accuracy, discretion, and empathy. Recognized for exceptional attention to detail, strong communication skills, problem-solving ability, and commitment to providing compassionate, solution-focused support.

Child Nutrition Worker - Nebo School District - Spanish Fork, UT

(2024-11)

Provide professional, respectful, and supportive service to students and staff in a fast-paced environment while maintaining a positive and welcoming experience.

• Organize and maintain food, condiment, and supply inventories to ensure appropriate stock levels, accurate organization, and secure storage.
• Assist and guide student workers, providing instruction, support, and direction while promoting a safe, efficient, and respectful work environment.
• Monitor food temperatures, portion sizes, quality, quantity, and preparation requirements while maintaining strict adherence to health and safety standards.
• Maintain clean, sanitary, organized work areas and consistently follow established safety and sanitation procedures.
• Participate in department meetings, training, workshops, and professional development to maintain current knowledge and strengthen job-related skills.
• Identify and promptly report equipment problems and operational concerns to support a safe and efficient workplace.

Gift Shop Assistant - Stokes Gift Shop - Salem, UT

(2018-09 - 2019-05)

• Delivered personalized customer service by listening to customer needs, answering questions, providing product recommendations, and helping customers make informed purchasing decisions.
• Managed inventory activities including ordering, receiving, labeling, organizing, and stocking merchandise to maintain accurate inventory levels and efficient operations.
• Created seasonal and home décor displays that improved product visibility and enhanced the customer shopping experience.
• Designed and assembled customized balloon arrangements for special events and customer requests, demonstrating creativity, attention to detail, organization, and time management.

Executive Assistant / Medical Transcriptionist - Career Step - Springville, UT

(2007-04 - 2010-03)

• Coordinated daily, weekly, and monthly meetings across multiple departments, managing schedules, communication, follow-up, and logistical details.
• Managed executive calendars and schedules, coordinating appointments, meetings, priorities, and time-sensitive commitments.
• Prepared accurate meeting minutes and maintained databases containing meeting documentation, action items, follow-up items, and organizational records.
• Proofread and reviewed medical transcription documents for accuracy, medical terminology, grammar, formatting, consistency, and overall quality.
• Provided individualized feedback and support to students completing medical transcription coursework, helping them improve accuracy, medical terminology, documentation, and professional skills.
• Supported recruitment and hiring activities by managing job postings, processing applicants, coordinating interviews, and communicating with department leaders regarding staffing needs.
• Provided professional receptionist and front-office support, including answering and directing calls, greeting visitors, responding to inquiries, and assisting with scheduling.
• Identified and helped troubleshoot technical problems within online training platforms, documenting issues, coordinating solutions, and conducting follow-up quality-control checks.
• Prepared and distributed daily, weekly, and monthly sales reports, ensuring department leaders had accurate and timely information to support operational and business decisions.
• Assisted with due diligence and organization of confidential legal and business documentation related to the company's sale involving a multimillion-dollar offer, demonstrating discretion, accuracy, and attention to detail with sensitive information.
• Conducted detailed research and fact-checking for historical and organizational projects, locating, evaluating, and organizing information from multiple sources.
• Edited and proofread a wide variety of documents for grammar, spelling, punctuation, clarity, accuracy, consistency, formatting, and professionalism.

Full-Service Genealogist / Family History Researcher / Customer Service Representative - MyFamily.com - Provo, UT

(2005-04 - 2006-11)

• Provided knowledgeable, personalized customer support by listening to individual needs, answering questions, identifying appropriate solutions, and guiding customers through products and services.
• Managed a high volume of incoming customer calls while maintaining professionalism, empathy, accuracy, and efficiency.
• Assessed customer concerns, provided accurate information, resolved issues when possible, and followed through to ensure a positive customer experience.
• Conducted detailed research and fact-checking to identify accurate information and appropriate resources for individual customer needs.
• Guided customers through product selection and customization, explaining available options and helping them make decisions based on their individual goals and preferences.
• Processed customer orders, managed online subscriptions, and maintained accurate customer account information.
• Promoted subscription services by identifying customer needs, explaining product benefits, recommending appropriate solutions, and building customer relationships.
• Consistently met and exceeded sales goals through strong product knowledge, active listening, communication, and relationship-building skills.

Apartment Manager / Executive Assistant - Pheasant Glen Apartments - Vernal, UT

(2003-10 - 2004-11)

• Managed daily office operations, providing professional customer service, responding to inquiries, answering and directing calls, assisting visitors, and maintaining accurate records.
• Processed tenant applications, conducted background checks, verified applicant information, and maintained confidential resident records.
• Managed monthly rent collection and maintained accurate tenant account and financial records.
• Prepared and maintained monthly reports, petty cash records, work orders, employee time records, and other administrative documentation.
• Resolved complex tenant disputes and sensitive conflicts by listening to concerns, communicating clearly, evaluating available solutions, and working toward fair and appropriate resolutions.
• Managed filing, data entry, document preparation, and records organization while maintaining accuracy, confidentiality, and accessibility.
• Coordinated employee schedules and daily responsibilities, ensuring appropriate staffing and efficient completion of assigned tasks.
• Managed daily bookkeeping activities, monitored transactions, maintained financial records, and followed established accounting procedures.
• Coordinated property maintenance and followed up on work orders.