Carla Jenkins-Smith

Dedicated and Customer Service Professional with 10 years of experience assisting customers, resolving issues, and delivering exceptional service. Skilled in communication, conflict resolution, problem-solving, and maintaining positive customer relationships. Proven ability to handle high-volume inquires while meeting company performance goals.

Acquisition Specialist - OCT Consulting, LLC - Silver Spring, MD 20719

(2024-08 - 2026-03)

Contractor for Naval Medical Research Command Center

• Assisted internal internal customers with procurement request and services needs
• Response to customer inquiries pertaining to their contract guidelines via email.
• Resolve vendors complaints and provide effective solutions
• Maintain accurate contract records on the contract log worksheet
• Process vendor orders for services/products daily.
• Collaborated with team members to improve guidelines to improve services processes

RFQ Analyst - Business Integra - Greenbelt, MD 20771

(2023-12 - 2024-05)

Contractor for NASA

• Reviewed and processed customer quote requests
• Communicated with vendors to obtain pricing and product information
• Assisted customers and internal departments with procurement inquires
• Maintained accurate records and tracked request through completion
• Supported efficient service delivery and customer satisfaction

Contract Specialist - Angayut, LLC - Tysons Corner, VA

(2020-07 - 2023-12)

Centers for Disease Control and Prevention - Contractor

• Served as a primary point of contract for contract and procurement inquiries
• Assisted customers and stakeholders by resolving issues and answering questions
• Maintained detailed records and ensured data accuracy
• Coordinated with multiple departments to provide timely support
• Delivered professional service with managing multiple priorities

Team/Lead Contract Closeout Specialist - B3 Solutions LLC - Woodlawn, MD

(2012-03 - 2020-06)

Center for Medicare & Medicaid Services Contractor

• Research and resolved contract-related issues for internal and external customers
• Processed and completed over 1,000 case actions with accuracy and efficiency
• Communicated with stakeholders regarding documentation and status updates
• Collaborated with finance and program offices to resolve discrepancies
• Provided exceptional customers support while meeting deadlines

Bachelor of Arts - Business Administration (Project Management) - Strayer University (2014-10 - 2019-12)