Nicole Branch

Enthusiastic and detail-oriented professional with over 11 years of experience in client relations and support across diverse industries. Skilled in resolving inquiries and complaints with a focus on delivering exceptional experiences. Proven ability to build rapport with clients, ensuring satisfaction and loyalty.

Proficient in using CRM software to track interactions and optimize processes. Committed to continuous improvement and fostering a collaborative team environment to achieve organizational goals.

Coordinator, Medical Records - The Execu|Search Group - Remote

(2018-08)

• Oversee the organization and maintenance of patient medical records, ensuring compliance with HIPAA regulations and utilizing coding systems such as ICD-10, CPT, and HCPCS for accurate billing and reporting.
• Manage the release of medical information to authorized personnel, processing requests in accordance with institutional policies and state laws while safeguarding patient confidentiality and data integrity.
• Collaborate with healthcare providers and administrative staff to ensure accurate and timely documentation of patient encounters, enhancing record completeness and supporting high-quality patient care.
• Conduct regular audits of medical records for compliance with regulatory standards, identifying discrepancies and implementing corrective actions to maintain accuracy and quality in documentation.
• Utilize electronic health record (EHR) systems to streamline record management processes, improving efficiency in patient data retrieval and enhancing overall operational workflow.

Substitute Classroom Teacher - Lloyd Staffing Agency - Queens, NY

(2017-04 - 2018-08)

• Managed classroom environments to foster student engagement and ensure adherence to lesson plans and school policies, creating a structured and positive learning atmosphere.
• Developed and implemented instructional activities aligned with curriculum standards, adapting teaching methods to meet diverse learning styles and enhance students' comprehension of key concepts.
• Monitored and assessed student progress through various evaluation methods, providing constructive feedback that promoted academic achievement and encouraged positive behavior.
• Collaborated with colleagues and parents to support student development, sharing insights and strategies that addressed individual learning needs and maintained open communication.
• Utilized innovative technology and resources to enhance lesson delivery, engaging students in interactive learning experiences that promoted critical thinking and problem-solving skills.

Medical Administrative Coordinator - Hudson Guild Children's Center - Manhattan, NY

(2014-04 - 2017-03)

• Supervised patient records management, ensuring compliance with HIPAA regulations and maintaining the accuracy and confidentiality of sensitive information in the children’s healthcare setting.
• Coordinated daily administrative operations, streamlining patient scheduling, registration, and medical records to enhance workflow efficiency and improve overall patient care.
• Facilitated effective communication between healthcare providers, families, and external stakeholders, resolving inquiries and issues to enhance the patient experience and ensure continuity of care.
• Implemented and maintained electronic health record (EHR) systems, optimizing documentation practices to ensure the accessibility and integrity of patient information.
• Organized and participated in community outreach programs, promoting health education and resources for families, and fostering relationships with local organizations to enhance the center's impact in the community.

Classroom Support Associate - Hudson Guild Children's Center - Manhattan, NY

(2014-01 - 2014-04)

• Assisted teachers in the implementation of lesson plans and instructional activities, fostering a supportive learning environment that promotes student engagement and academic growth.
• Supervised and interacted with children during classroom activities and playtime, ensuring safety and encouraging positive social interactions among peers.
• Provided individualized support to students with diverse learning needs, adapting instructional methods to enhance comprehension and participation in classroom activities.
• Collaborated with educators to assess student progress, contributing to the development of tailored strategies that support each child's unique learning journey.

Associates - Paralegal Studies - Technical Career Institute (TCI)

Medical Assisting - Sanford-Brown Institute